Front Office Manager
Millennium Hotels and Resorts · Boston, Massachusetts, United States · Posted Jul 9, 2026
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Hotel Name: The Bostonian Hotel Boston
Location: Onsite – Boston, MA
Salary Range: Up to $70,000
Join the Team at The Bostonian
At The Bostonian, hospitality is more than a service—it’s an experience shaped by history, character, and genuine connection. From the moment guests arrive, every interaction is an opportunity to create something memorable in the heart of one of America’s most iconic cities.
About The Bostonian
Situated in Boston’s historic North End—steps from Faneuil Hall, Quincy Market, and the Freedom Trail—The Bostonian offers a distinctive full-service hotel experience in one of the city’s most vibrant and culturally rich neighborhoods.
With thoughtfully designed guest rooms, flexible meeting and event spaces, and a location at the center of it all, the hotel serves a diverse mix of leisure travelers, business guests, and group events. Surrounded by some of the city’s most celebrated dining, history, and attractions, The Bostonian provides guests with an authentic Boston experience.
As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach."
At Millennium, we are guided by our core values:
Passion for Hospitality – Delivering meaningful and memorable guest experiences
Entrepreneurial – Taking ownership and acting with agility
Innovation & Progressive – Continuously improving how we operate and serve
Solutions & Results Oriented – Staying adaptable and focused on results
These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams."
About the Role: Front office Manager
As our Front office Manager, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment.
This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results."
Your Impact:
You will shape the vision, strategy, and culture of the hotel—driving performance, developing talent, and ensuring operational excellence. Your leadership will bring our values to life at scale, creating an environment where innovation thrives and results are delivered.
What You’ll Be Doing
You will lead day-to-day operations, support team performance, and ensure service standards are consistently delivered. You’ll act as a bridge between leadership and frontline teams—driving accountability, engagement, and results.
Leadership & Ownership
Drive performance through strategic planning and execution
Lead with an entrepreneurial mindset, taking ownership of outcomes
Build and sustain a high-performing, engaged team culture
Manage and motivate all personnel with daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
Operations & Execution
Ensure smooth, efficient operations aligned with brand standards
Identify opportunities for innovation and continuous improvement
Deliver consistent, high-quality results in a fast-paced environment
Guest Experience
Deliver exceptional service rooted in passion for hospitality
Anticipate needs and respond with a solutions-first mindset
Create memorable, personalized experiences for every guest
Team Collaboration
Work collaboratively across teams to achieve shared goals
Communicate effectively and contribute to a positive work environment
Support a culture of respect, energy, and accountability
Maintain positive relations with employees and promote good inter/intra-department relations. Responsible for seeing the same of other management and line staff within the Front Office.
Responsible for seeing that the grooming and general appearance of all Front Office employees is impeccable at all times and nametags are worn.
People Leadership
Coach, develop, and inspire employees
Provide feedback, direction, and recognition
Foster engagement and continuous growth
Compliance & Standards
Follow all company policies, safety standards, and procedures
Maintain accuracy in processes, reporting, and documentation
Uphold a culture of accountability and operational excellence