Technical Support Analyst
CBH Homes · Meridian, Idaho, United States · Posted Jul 1, 2026
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Fast. Friendly. Fun. Here to Serve.
Overview
We’re not your typical IT team — we’re fast, friendly, and fun, with a “here to serve” mentality. Our mission is simple: keep technology running smoothly so our teams can do their best work every day. As a Technical Support Analyst, you’ll be the go-to problem solver who keeps systems secure, networks reliable, and users smiling. You’ll jump between projects, troubleshoot tech challenges, and continuously improve how we support and deliver IT services — all while creating a positive, people-first experience.
Responsibilities
Be the first point of contact: Provide friendly, empathetic tier-1 support for end-users, troubleshooting everyday hardware, software, and connectivity issues.
Work alongside senior team members to assist in maintaining networks, servers, and cloud platforms (Windows, macOS, Google Workspace).
Assist with basic user provisioning, password resets, and access requests within Active Directory and identity systems.
Help manage the hardware lifecycle—imaging laptops, setting up workstations, and assisting with software installations.
Help create and update clear internal documentation and "how-to" guides for standard IT processes.
Partner cross-functionally across teams to ensure a seamless, dependable, and friendly IT service experience.
WE’RE ON THE MOVE!
Big things are happening—our brand-new headquarters is under construction in Caldwell, Idaho! This role will make the move to our new home in 2027. Come grow with us as we build what’s next.