Customer Experience Specialist

WHO WE ARE:

Headquartered in Grand Rapids, Michigan since 1955, Lumbermen’s operates in Michigan, Ohio, and Indiana . A leading distributor and manufacturer, we are driven by our mission to enrich lives by intentionally caring for all who experience us. We are employee owned and relationship powered .

POSITION SUMMARY

Working alongside our Customer Service and Outside Sales teams from our Byron Center, MI location, The Customer Experience Specialist will collaborate with and offer support to both teams, helping to deliver exceptional service and support to our customers. This team serves as a call center for our Michigan market. Day-to-day responsibilities include:

Processing customer pick-ups during and proving excellent customer service to our guests

Building and fostering strong relationships with new and existing customers

Answering incoming inquiries

Processing customer returns and credit requests

Scheduling job site deliveries

Engaging with customers via outbound activity including phone calls, emails, hand-written cards, and other forms of communication

Processing Customer orders and accurately distributing them for staging according to the logistics schedule

Making Inventory adjustments and corrections in Agility

Providing customer support and timely problem resolution

Assisting with administrative work such as proper receiving as needed

Maintaining, running, and recording credit card payments

Creating raving fans of the Lumbermen’s brand

Assisting with other tasks and duties as requested

At Lumbermen’s, our business is built on relationships. It’s crucial that the person selected to fill this role is a safety-minded team player who gets energy from contributing to collaborative success.

REQUIRED EDUCATION/EXPERIENCE

High School diploma/GED required

College degree preferred

2-5 years’ experience in a professional customer service environment

REQUIRED SKILLS

Strong communication skills, both verbal and written

Friendly, professional demeanor

Dependable

Ability to work cooperatively with fellow employee owners

Ability to effectively move between a variety of tasks

Ability to productively manage tasks and complete work accurately in a timely manner

Proficient in Microsoft Office

WHAT WE OFFER:

Lumbermen’s exists to enrich the lives of people by intentionally caring for all who experience us. You will experience a different kind of work environment and “family” here and help live out the Lumbermen’s promises of committing to those who count on us , doing what’s right , exercising sound business practices, and earning consideration . Other benefits include:

A collaborative and supportive work environment

ESOP ( Employee Stock Ownership Plan ) – generous company-funded retirement

Medical, dental, vision, and life insurance

Flexible spending/health savings account

401(k)

The SOURCE – free and confidential support resources for our team

Clothing allowance (for applicable roles)

Paid time off

Paid holidays

Training and development

Advancement opportunities

Lumbermen’s is proud to be a drug and alcohol-free workplace. In addition, Lumbermen’s will not discriminate against any employee or candidate because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We participate in E-Verify.