Account Manager/Inside Sales Coordinator

Job Summary

We are seeking a motivated and detail-oriented Account Manager to join our dynamic team. The ideal candidate will play a crucial role in managing client accounts, ensuring customer satisfaction, and supporting the sales team in achieving business objectives. This position requires metal industry knowledge, excellent communication skills, a strong understanding of account management, and the ability to negotiate effectively. The Account Coordinator will be instrumental in fostering relationships with clients and driving business development initiatives.

Responsibilities

• Reads correspondence from customers to determine needs of customer not met by standard products.
• Confers with engineering department to ascertain feasibility of designing and special equipment.
• Confers with production personnel to determine feasibility and to obtain estimate of cost and production time.
• Corresponds with customer to inform of production progress and costs.
• Enters specifications of tubing required by customers into the computer for the generation of work orders.
• Responsible for the initiation and facilitation of Advanced Quality Planning (AQP) process.
• Travels occasionally throughout assigned territory to call on regular and prospective customers to solicit orders or talks with customers by phone.
• Quotes prices and prepares sales contracts for orders obtained.
• Confers date of delivery to customer, based on knowledge of own firm’s production and delivery schedules.

Qualifications

• Experience with office computer software required, including demonstrated experience with Microsoft Office Suite software packages such as: Outlook, Word, and Excel
• Effective analytical skills
• Effective verbal and written communication
• Effective interpersonal and customer service skills
• Effective organizational and prioritization skills
• Ability to be detail-oriented
• Ability to operate a variety of standard business machines such as: computer, keyboard, calculator, fax, and photocopier
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to apply basic mathematical concepts and apply concepts such as fractions, ratios, percentages, and proportions to practical situations. Basic knowledge of statistics
• Proven experience in account management or a related field is preferred.
• Ability to work collaboratively within a team environment while also being self-motivated.
• A proactive approach to problem-solving and the ability to adapt to changing priorities.

Join us as an Account Manager where you can contribute your skills in a supportive environment that values growth, teamwork, and innovation.

Job Type: Full-time

Pay: $50,000.00 - $56,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Work Location: In person