Spanish Speaking B2B Solutions Consultant - Work In Sofia, Bulgaria

Spanish Speaking B2B Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected and trusted international recruitment and business process outsourcing firms, with a proud track record of connecting exceptional multilingual talent with world-class organisations across the continent. We specialise in placing skilled professionals into high-impact customer support services roles, helping both candidates and client companies achieve outstanding results. At Mercier Consultancy Group, we believe that the right opportunity can transform a career — and we are committed to making that transformation happen for you.

Job Overview

We are currently seeking a motivated and professionally driven Spanish Speaking B2B Solutions Consultant to join our dynamic customer support services team on-site in Sofia, Bulgaria. This exciting role is ideal for a fluent Spanish speaker who thrives in a fast-paced B2B environment and has a genuine passion for delivering exceptional client experiences. If you are searching for compelling Spanish-speaking jobs abroad that offer real career growth, financial rewards, and an enriching international lifestyle, this Spanish Speaking B2B Solutions Consultant position in Bulgaria is the opportunity you have been waiting for.

Key Responsibilities

Serve as the primary point of contact for Spanish-speaking B2B clients, delivering professional, solutions-oriented customer support across all communication channels including phone, email, and live chat.

Identify and understand the unique business needs of each client, offering tailored service solutions that drive satisfaction and long-term loyalty within the customer support services sector.

Proactively manage and maintain a portfolio of business accounts, ensuring all client queries, escalations, and service requests are resolved efficiently and to the highest standard.

Collaborate closely with internal departments including technical support, account management, and operations teams to ensure seamless end-to-end service delivery for B2B clients.

Document all client interactions, feedback, and case resolutions accurately within the company CRM system, maintaining detailed and up-to-date client records.

Monitor client satisfaction metrics and contribute to continuous improvement initiatives designed to elevate the overall quality of customer support services provided.

Support onboarding processes for new B2B clients, guiding them through available service solutions and ensuring a smooth and positive start to the business relationship.

Participate actively in team meetings, training sessions, and performance reviews, contributing ideas and insights to help drive team goals and individual development.