Performance Advisor

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

The CIH Inventory Leads Program serves as the primary engine for capturing and converting high-intent consumer traffic into real estate transactions. Through strategic partnerships with Redfin.com and Rocket Mortgage, the program delivers a diversified lead pipeline to agents, including high-volume web inquiries and “finance-first” pre-qualified buyers.

As a Performance Advisor , you are responsible for driving agent conversion performance by by leveraging data, coaching, and accountability to turn demand into closed deals. You will work directly with participating agents and in close partnership with field leadership, to strength how agents engage, nurture, and convert inbound leads. This is a performance-driven role at the intersection of agent success, product adoption, and revenue growth, ensuring agents consistently execute against best practices and program expectations.

Primary Objective

Increase conversion rates and revenue outcomes by improving agent behavior, tool adoption, and execution across the consumer lifecycle.

Core Responsibilities

1. Agent Performance Coaching Accountability

Partner directly with agents to improve performance across the full conversion funnel:

Provide direct, actionable coaching based on real performance data

Reinforce consistent execution of the performance frameworks

Hold agents accountable to program standards and expectations through lead allocation levers and disengagement framework

2. Performance Management Optimization

Monitor agent performance across key metrics

Identify gaps and create targeted improvement plans

Track progress and adjust coaching based on outcomes

Partner with Sales Managers to address persistent underperformance

3. Product Workflow Adoption

Drive adoption of Compass and partnership tools that directly impact conversion

Ensure agents are using tools as intended to deliver a high-quality client experience

Connect product usage to performance outcomes

4. Market-Level Insights Diagnostics

Identify patterns in agent performance across markets, teams, and cohorts

Surface insights on what’s driving or blocking conversion

Provide structured feedback to Marketplace strategy, Product, Analytics

Help inform program evolution based on real-world performance

5. Program Enablement Field Partnership

Lead onboarding, training sessions, and office hours for participating agents

Partner with brokerage leaders to align on performance expectations

Reinforce program standards consistently across offices and regions

Act as a visible, trusted partner to the field, focused on outcomes

Success Metrics

Improvement in agent conversion rates across the funnel

Increase in closed transactions tied to Demand Marketplace leads

Adoption and consistent use of Compass tools and workflows

Reduction in unclaimed or poorly handled leads

Field engagement and participation in coaching programs

Monthly visits in person with agents

Ideal Profile

5+ years in real estate, proptech, or marketplace sales performance roles

Deep understanding of residential transaction flow and agent workflows

Proven experience coaching or managing performance of sales professionals

Strong analytical mindset, comfortable using data to drive behavior change

Excellent communicator with ability to influence without authority

High accountability orientation, comfortable holding a performance bar

Workplace Location: This is a fully in-office role, with opportunities to be based in any of our following locations: New York City, Seattle, San Francisco, Los Angeles, Boston, Philadelphia, Miami, Atlanta, Nashville, Chicago, Austin, Dallas, and Houston.

Compensation: The expected base pay for this position is $90,000 - $105,000 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

Perks that You Need to Know About:

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like …