Senior Sales Operations Analyst

A career that’s the whole package!

At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.

Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line.

Job Title: Senior Sales Operations Analyst

Locations: Boston, MA or Houston, TX

Reports to: (Sr. Director, Revenue Operations)

A quick snapshot …

The Senior Analyst, is responsible for running the operational backbone of the renewals business. This role owns forecasting, reporting, data integrity, and the systems and processes that enable accurate revenue visibility and execution across Customer Success and Renewals teams.

This position plays a critical role in ensuring leadership has clear insights into performance, while partnering cross-functionally to improve processes, resolve data and compensation challenges, and support planning and execution.

Key Responsibilities

Renewal Forecasting Reporting

Uses Clari and PowerBI to own weekly, monthly, and executive-level forecasting for renewals and customer success performance

Deliver consistent reporting and insights to leadership, including board-level materials

Maintain accuracy and consistency across all renewal reporting outputs

Planning Quota Management

Uses SPIFF to support annual and quarterly planning cycles for the renewals business

Build and maintain models for quota allocation, coverage, and target setting

Partner with leadership to align planning outputs with business objectives

Salesforce Data Governance

Act as the primary owner for data integrity across renewal-related processes within Salesforce

Govern Salesforce changes impacting renewals, including fields, logic, and reporting structures

Ensure accurate pipeline attribution and alignment with compensation and reporting requirements

Performance Tracking Analytics

Develop and maintain reporting for attainment, performance metrics, and incentive tracking (e.g., SPIFF)

Provide actionable insights into performance trends, risks, and opportunities

Support stakeholders across Customer Success, Finance, and RevOps with data-driven analysis

Systems, Tools Process Management

Own and optimize tools, workflows, and operational processes supporting the renewal lifecycle

Identify opportunities to streamline processes and reduce manual effort

Enable the team through documentation, training, and workflow improvements

Account Ownership Data Models

Manage account assignments and renewal book of business structures

Maintain underlying data models supporting segmentation, ownership, and reporting

Cross-Functional Execution

Partner with Customer Success, Finance, Compensation, and RevOps teams to resolve operational issues

Drive alignment across teams on topics such as pipeline crediting, comp logic, and reporting definitions

Support critical initiatives such as system migrations, process changes, and new program rollouts

Here’s what we’re looking for…

Strong experience in Revenue Operations, Sales Operations, or Customer Success Operations

Deep understanding of forecasting, reporting, and pipeline management

Advanced proficiency in Salesforce reporting and data management

Strong analytical skills with experience in Salesforce, Excel and BI tools

Ability to manage complex processes and maintain high data accuracy

Proven ability to work cross-functionally and drive alignment across teams

Here’s what will give you an edge…

Accurate, reliable renewal forecasts and reporting trusted by leadership

Clean, consistent data supporting pipeline visibility and compensation accuracy

Scalable processes that reduce friction and improve team efficiency

Strong cross-functional alignment across RevOps, Customer Success, and Finance

In the spirit of the Conga Way, we strive to design easy-to-understand compensation programs that are fair and free from any type of discrimination. In keeping with this approach, we are committed to delivering competitive compensation and benefits packages to our colleagues worldwide and communicating transparently about the structure of our compensation programs.

Listed below is the U.S. base salary range for this full-time position. Within the range, individual pay is determined by job-related skills, experience, and relevant education, or training. In addition to base salary, Conganeers receive a variable incentive pay component, perks such as flexible work options, and a full range of benef…