Customer Service Executive

Customer Service Executive

About Starbucks:

At Starbucks, we are committed to creating a welcoming and inclusive environment where customers and partners feel valued. Our team members play an essential role in delivering outstanding service and building meaningful community connections.

Job Summary:

Starbucks is seeking a Customer Service Executive to support daily store operations while delivering exceptional customer experiences in a fast-paced coffee shop environment. This role includes beverage preparation, handling customer interactions, and ensuring smooth store workflow. The position focuses on maintaining high service standards, product quality, and a welcoming environment for all customers.

Key Responsibilities:

• Prepare coffee, espresso, and cold beverages according to company recipes and quality standards.
• Accurately take customer orders and process payments using cash and card systems.
• Provide friendly, efficient, and personalized customer service.
• Handle food items while following proper food safety and hygiene practices.
• Maintain cleanliness and organization of workstations, tools, and customer areas.
• Restock supplies such as cups, ingredients, and products throughout shifts.
• Assist in drive-thru operations when required.
• Collaborate with team members to ensure timely and accurate order completion.

Qualifications:

• Previous experience in customer service or food service preferred but not required.
• Ability to work efficiently in a fast-paced environment.
• Strong communication and interpersonal skills.
• Basic numerical ability for handling transactions.
• Flexible availability including mornings, evenings, weekends, and holidays.

Benefits:

• Health, dental, and vision insurance for eligible employees.
• 401(k) retirement plan with company match.
• Paid time off.
• Employee discounts and complimentary beverages during shifts.
• Tuition assistance programs.
• Tip sharing and performance-based pay opportunities.