Kiosk Agent Medical Receptionist
US Physical Therapy · Plymouth, MI, United States · Posted Jul 9, 2026
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We are seeking an organized and efficient Kiosk Agent Medical Receptionist to join our healthcare team. In this role, you will be the first point of contact for patients, providing exceptional customer service while managing our state-of-the-art kiosk system and assisting with various administrative tasks.
Greet patients and visitors, guiding them through the kiosk check-in process
Assist patients with completing electronic forms and updating their information
Schedule appointments and manage the clinic's electronic calendar
Verify patient insurance information and collect co-payments
Answer phone calls and respond to patient inquiries professionally
Maintain a clean and organized reception area
Collaborate with medical staff to ensure smooth patient flow
Handle sensitive patient information with confidentiality and in compliance with HIPAA regulations
Perform general administrative duties, including filing and data entry
Troubleshoot basic kiosk system issues and report technical problems to IT support
High school diploma or equivalent
1-2 years of experience in a medical office or similar customer service role
Strong communication skills with a customer service orientation
Proficiency in computer systems, including medical software and scheduling systems
Excellent multi-tasking abilities and attention to detail
Basic knowledge of medical terminology
Understanding of HIPAA regulations and patient privacy practices
Familiarity with medical office procedures
Ability to remain calm and professional in fast-paced environments
Strong organizational skills and ability to prioritize tasks effectively
Flexibility to adapt to changing technologies and procedures
Competitive pay and growth opportunities
Supportive and collaborative team environment
On-the-job training and development
Health benefits (for eligible employees)
Meaningful work helping people improve their quality of life
We are a patient-centered physical therapy clinic dedicated to helping individuals recover, strengthen, and thrive. Our team of licensed therapists and support staff work closely with patients to provide customized treatment plans and exceptional care.
At PPTS, we’re your go-to for outpatient needs, spanning orthopedics, sports injuries, joint replacement, industrial rehabilitation, pediatrics, and geriatrics. We aim to be an integral part of your rehab team, working closely with you and your physician to craft a therapy program aligned with your goals for optimized recovery.
Our commitment extends to Evidence-Based treatments, ensuring our therapists stay at the forefront of the evolving medical landscape. We prioritize continuing education, staying abreast of current research, and discarding outdated practices for outcomes, efficiency, and patient satisfaction that are second to none.
Our goal-oriented team approach involves close collaboration between physician, physical therapist, and patient to achieve maximum results. Specializing in orthopedic physical therapy, we emphasize patient education and the importance of home programs in a successful physical therapy journey.