Dutch Speaking Customer Support Agent - 1650 Base Salary - Work Remote In Greece

Dutch Speaking Customer Support Agent - 1650 Base Salary

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most trusted and distinguished international recruitment and business process outsourcing firms, proudly connecting exceptional multilingual talent with world-class employers across the globe. With a deep-rooted commitment to candidate success and employer satisfaction, we have built an outstanding reputation for delivering premium staffing solutions across a wide range of industries, including Customer Support Services. At Mercier Consultancy Group, we don't simply fill positions — we build careers, open doors, and change lives.

Job Overview

We are actively seeking a motivated and customer-focused Dutch Speaking Customer Support Agent to join a dynamic and growing team based remotely within Greece. This exciting Dutch Speaking Customer Support Agent - 1650 Base Salary position in Greece offers the perfect opportunity for Dutch-speaking professionals to advance their careers in the Customer Support Services industry while enjoying the unmatched lifestyle that Greece has to offer. If you are passionate about delivering exceptional customer experiences and are ready to take the next step in your professional journey, this is the Dutch-speaking job you have been waiting for.

Key Responsibilities

Deliver outstanding customer support to Dutch-speaking clients via telephone, email, and live chat channels in a timely and professional manner

Handle customer inquiries, complaints, and service requests with empathy, accuracy, and efficiency in accordance with company guidelines

Accurately document all customer interactions and case resolutions within the customer relationship management (CRM) system

Identify customer needs proactively and provide tailored solutions to ensure first-contact resolution wherever possible

Collaborate closely with internal teams, including technical support and back-office departments, to escalate and resolve complex customer issues effectively

Maintain a thorough and up-to-date knowledge of products, services, policies, and procedures to provide informed and confident customer guidance

Consistently meet and exceed individual performance targets, including quality scores, customer satisfaction (CSAT) ratings, and response time benchmarks

Contribute positively to a collaborative team environment by sharing knowledge, best practices, and insights that improve overall Customer Support Services delivery