Business Operations Lead

To drive the success of Airbnb's Services & Membership team, the full-time remote Programs and Business Operations Lead will develop and execute strategies, manage cross-functional initiatives, and provide data-driven insights to enhance program effectiveness. Key responsibilities Develop actionable business analysis to support functional leads and stakeholders Partner with product and marketing teams to translate business goals into program requirements Identify growth opportunities, design experiments, and scale proven strategies across the organization Required qualifications 12+ years of experience in consulting or strategy operations roles across multiple geographies Strong background in supply/demand dynamics and growth levers, preferably in loyalty or incentive programs Proficiency in data analysis tools such as SQL and Excel Demonstrated ability to manage complex projects and prioritize effectively Excellent interpersonal skills with a capacity to influence stakeholders and thrive in a dynamic environment