Implementation Consultant, Nurse & Staff

Who We Are

QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.

At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.

QGenda is headquartered in Atlanta.

To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn .

About Your Role

We are seeking individuals who are platform experts, self starters, organized, and eager to help carry out the mission of enabling our healthcare customers to maximize the value of QGenda! Individuals that have a thirst for knowledge, a natural inclination to optimize business processes, and a desire to help customers solve their business objectives with technology.

As a critical member of the Incubation team, you will serve as a trusted technical advisor that helps to design and implement customer configurations during onboarding, ensures adoption through effective customer go-live experiences, and drives impactful project team collaboration. You will partner with other Customer Experience teams to ensure customers adopt and utilize QGenda to its fullest potential.

As an Implementation Consultant, you will be the technical advisor throughout a customer’s onboarding. You will leverage your QGenda expertise to ensure our customers adopt and utilize QGenda to its fullest potential and continue to achieve their goals throughout their customer journey. You will work closely with Solution Architects, Project Coordinators, Project Managers, as well as every other team within QGenda, from Sales and Product Development, to Customer Success and Customer Support.

How You’ll Make an Impact

Continue to develop deep and specialized technical knowledge of the QGenda platform by owning projects of increasing complexity and receiving regular supervisory feedback

Lead client expectations, dependencies, and deliverables throughout the onboarding process to ensure key achievements are met on-time and within scope

Drive customer’s adoption of QGenda to ensure successful implementations

Own low-complexity projects with little to no supervision

Begin to act as a supervising resource on low-complexity projects, meeting with the Incubation Consultant regularly to offer mentorship and ensure adherence to best practices

Build and maintain essential technical knowledge of QGenda, becoming a source of knowledge on new product features with the availability to train internally and externally on those features

Work with SMEs and experienced colleagues on various technical teams (Solution Architects, Implementation Consultants, Technical Account Managers, Customer Success Managers, etc) to consult customers on best practices of a multi-product technical setup

Provide effective feedback to colleagues and their respective supervisors regarding project work, post go live support work, and other assigned duties

Work with Senior team members to contribute the development of concepts and techniques, establishing new or updating existing best practices and providing feedback on team processes to expedite time to value for customers in implementation

Promote adoption and retention by capturing and communicating gaps in product or features to product liaison team

Demonstrate expertise on technical topics by collaborating with CSM team to help prepare for business reviews

Lead client onsite activities where appropriate related to implementation and preparation for go-live

Actively delegate and request assistance on items when appropriate

Who You Are

Communicate technical information effectively to both technical and non-technical audiences

Proactively identify and solve problems and then build sustainable solutions to prevent recurrence

Manage a project, work to deadlines, and prioritize between competing demands

Identify process gaps and suggest solutions to improve future performance

Demonstrate personal drive to complete assigned action items and self-assign work as needed

Exhibit peer leadership and positive influence on the wider team

Demonstrate detail-oriented and organized skill set

Experience utilizing Salesforce, or similar CRM software

Proficiency in Google GSuite Products (Documents, Sheets, Slides)

Ability to work in a team environment

Experience You Bring

Bachelor’s degree required

Background in Nursing field

SaaS/Software technical configuration and implementation experience

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