Resident Social Worker

Job Title

Resident Social Worker

Reports to

Executive Director

Bayview Overview

Bayview Foundation, Inc. is a nonprofit organization that provides affordable housing and supportive services to residents living in Madison’s beautiful and historic Triangle Neighborhood. At the heart of the neighborhood, Bayview operates a vibrant and comprehensive community center that provides culturally relevant and responsive educational, social, recreational, and cultural programs and services.

Bayview features 130 apartment and townhouse units, providing affordable housing for approximately 450 residents, including nearly 200 children. Programs focus on food access, youth development and education, adult learning and workforce advancement, resource navigation, senior wellness, and arts and culture. You can find more information about Bayview on our website: bayviewfoundation.org.

Position Summary

The Resident Social Worker provides intensive, individualized support services for residents experiencing significant barriers related to trauma, financial hardship, family conflict, behavioral concerns, mental health-related stressors, or complex systems navigation. Working closely with Bayview’s Housing Department, Family Support Program, and external service providers, this position helps residents navigate crises, access resources, strengthen day-to-day functioning, and address challenges that may threaten long-term housing success and overall well-being. Residents are typically referred to this role when challenges exceed the scope of general resident support services and require more ongoing intervention, coordination, or crisis response. In addition to stabilization-focused work, the Resident Social Worker will support residents who are preparing for greater financial or housing independence by helping connect them to resources, planning support, and advancement opportunities.

Duties and Responsibilities

Stabilization and Advancement Services

• Provide individualized housing stabilization and coordinated support services for residents experiencing significant barriers to stable housing.
• Work primarily with residents referred by the Housing Department, Family Support Coordinator, or Bayview staff due to elevated needs related to trauma, mental health, family instability, financial hardship, conflict, behavioral concerns, or systems navigation challenges.
• Provide individualized support, coaching and mentoring to families that aspire to transition to market rate housing, increased financial security and/or advanced educational/career development.
• Support residents in developing practical skills, routines, and problem-solving strategies that strengthen financial stability, organization, goal-setting, and long-term housing success.
• Develop evaluation tools and conduct assessments to identify resident strengths, barriers, immediate risks, and service priorities.
• Develop individualized support plans in collaboration with residents and monitor progress toward goals.
• Support residents in navigating housing, healthcare, public benefits, school systems, employment, legal resources, and community-based services.
• Coordinate referrals and communication with mental health providers, schools, healthcare systems, crisis services, domestic violence programs, and other external partners.
• Provide consistent follow-up, accountability, and ongoing coordination for residents requiring intensive support.
• Collaborate closely with housing staff to support lease compliance, communication, conflict mitigation, and long-term housing retention.
• Oversee use of Bayview's benevolence and opportunity funds to ensure families have access to resources and opportunities.
• Assist with crisis response, de-escalation, and stabilization during periods of acute resident need.
• Maintain professional boundaries while building effective and supportive working relationships with residents.

Well-Being and Support Services

• Provide trauma-informed, culturally responsive support to residents navigating personal or situational stressors.
• Support residents in identifying needs, clarifying priorities, and developing practical next steps to improve stability and well-being.
• Assist residents in connecting to appropriate community-based services, including mental health providers, healthcare, schools, employment supports, domestic violence services, and other specialized resources.
• Help residents strengthen strategies, skills, and approaches to manage day-to-day challenges.
• Provide supportive, non-clinical emotional support during periods of stress or transition, with a focus on stabilization and connection to appropriate services when needed.
• Facilitate occasional groups, workshops, or restorative conversations based on resident-identified needs (e.g., parenting support, stress management, conflict resolution, or community connection).
• Collaborate with Bayview staff and external partners to ensure coordinated…