IT Engineer

The IT Engineer plays a critical role in ensuring the stability, security, and scalability of the organization’s global IT environment. This position sits at the intersection of end-user support and enterprise infrastructure, providing hands-on technical expertise across Microsoft 365, cloud platforms, and core systems while delivering a seamless experience for both onsite and remote employees.

In addition to day-to-day support and troubleshooting, the IT Engineer partners cross-functionally on projects, contributes to continuous improvement initiatives, and helps elevate team capability through documentation and knowledge sharing. This is a highly collaborative, hands-on role suited for someone who thrives in a dynamic environment, takes ownership of challenges, and is motivated to enhance both systems and user experience at scale.

Responsibilities

Covering the IT support queue, working from a service desk to assist our internal user base with any IT issues. Onsite & remote users

Managing the various M365 admin centres Sharepoint/Intune/OneDrive/Exchange

Supporting/Maintaining the various collaboration tools in meeting rooms, Logitech Tap, polystudios

Responsible for the monitoring/maintenance/security of all endpoints

Test and apply new software/maintenance patches

Experience supporting a large enterprise in a fast paced environment

Install, configure, test and maintain operating systems, application software and system management tools

Extensive knowledge of Windows OS’s & MAC Os’s

Good understanding of Windows & Linux operating systems – experience with supporting and troubleshooting stability and performance issues

Administer and support global active directory domain including but not limited to DHCP, DNS, Group Policy, Sites & Services

Responsible for the management, monitoring, maintenance and provisioning of infrastructure services

Respond to internal/external customer support requests

Ownership of issues, collaboration with other teams

Support the success and development of others in the team

IT security best practice

Providing technical support remotely to our global offices

Using a help desk system for incident management and escalation

Troubleshoot system and application issues and provide feedback

Proactively document all works into knowledge base

To spot and report where improvements can be made

Assisting with projects of all sizes including technology infrastructure and software projects

Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure

Pursuant to Chicago's Pay Transparency Laws, the base pay range for this position is $80,000-$90,000 per year; base pay offered may vary depending on job-related knowledge, skills, and experience.