Director, Sales Business Partner

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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About the job

We are seeking a Director, Sales Business Partners t o lead and scale a team of strategic Sales Business Partners (SBP) who serve as the right hand to sales leaders across the organization. SBPs act as strategic advisors and hands-on business operations managers supporting sales leaders in running and planning their businesses. In this role, you will be instrumental in ensuring alignment between sales strategy and execution, fostering collaboration across teams, and driving operational excellence that accelerates growth and delivers measurable results. In addition to leading an SBP team, you will serve as the SBP to a multi-billion dollar sales leader providing hands-on strategic leadership and support. The Director of Sales Business Partners role reports to the Senior Director of Global Sales Business Partners

The ideal candidate will be a strategic leader with deep GTM knowledge and experience partnering with senior sales executives in the software/tech industry, specifically in sales strategy, planning and operations roles at enterprise scale. You will champion a sales-first mindset within your team, instill a deep understanding of sales processes, GTM strategies and operational goals. Success requires tight alignment and collaboration with your peer Sales Operations functional leaders ( Strategic Operations, Sales Compensation, GTM Initiatives and GTM Analytics, GTM Enablement) and company-wide cross-functional teams such as HR, finance, marketing, product and more.

Responsibilities

In this role, you will:

Lead and develop SBPs establishing role clarity consistency, clear goals and expectations to deliver proactive, strategic impact for GTM success.

Build a high-performance culture focused on collaboration, accountability and growth.

Instill a “think like a salesperson” approach ensuring your team is aligned and in-tune with the sales leader's needs, challenges and opportunities.

Serve as the SBP to a multi-billion dollar business delivering the same capabilities expected of your team.

Strategic Advisor Execution

Business partner to GTM leaders; challenge the status quo.

Shape execute business strategy to address risks / obstacles / opportunities.

Translate strategy into actionable operational plans execute.

Voice of sales in cross-functional initiatives.

Run the Business Operations Management

Execute operational cadences.

Manage forecast and pipeline health; drive predictability for month/quarter/year.

Provide business performance insights; facilitate decision-making.

Produce recurring ad hoc exec business updates.

Engage deliver on localized planning sales ops activities (e.g. headcount, Annual Planning, New Year Readiness, Account Movements, Terr Quota operationalization) in alignment with Strategic Operations peer function.

Execute Strategic Initiatives

Drive local implementation adoption of transformational programs and sales initiatives

Identify, plan and execute according to local needs.

Cross-Functional Leadership

Collaborate closely with Strategic Sales Ops peers to ensure SBPs adhere to and execute Strategic Ops defined “playbook” on how we run and plan the business.

Act as a key feedback loop for Sales Operations, ensuring that insights from sales leaders are integrated into our capabilities and broader operational planning.

Partner cross-functionally with sales, finance, HR, systems, marketing, product and other teams to align strategies, execution and deliver on business outcomes.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

10+ years of experience in sales operations, sales, strategy consulting; minimum 2+ years directly partnering with senior software/tech sales leaders ($1B+ sales orgs).

Sales Operations related experience in consumption / usage models is preferred

Demonstrated experience leading and developing a high-performing sales business partne…