Customer Experience Trainer (Senior Administrative Assistant)

Pay,Benefits, & Work Schedule

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Position available with the Water Department – Engagement & Education Division

Location: 4800 E. 63rd St.

Salary Range: $20.88–$31.32 per hour

Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.

Application Deadline: July 1, 2026

Responsibilities

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What you’ll do

Research and implement professional development training, respond to general training inquiries, oversee training and development requests through the Learning Center, and develop resources for the KC Water workforce.

Communicate with supervisors regarding effective implementation of engagement initiatives and maintain effective working relationships with City personnel using tact and diplomacy.

Oversee the Learning Center by reviewing and completing requests, registering participants, researching vendor status, collecting receipts, following travel procedures, and ensuring all required documentation is uploaded.

Analyze data from interviews, surveys, questionnaires, and group discussions to evaluate curricula, teaching methods, and staff participation in training and development.

Organize and support new employee orientation, update and create KC Water SharePoint content, develop training materials, and create training videos.

Deliver in-person and virtual professional development training, evaluate divisional training needs, support outreach events, and compile and update key performance indicators for learning and development.

What success looks like

Training programs are delivered effectively and meet workforce needs

Learning Center processes are accurate, complete, and on schedule

Training data is analyzed and used to improve development programs

Staff engagement and participation in training increases

Training resources and materials remain current and accessible

What you get

Opportunity to build experience in training, development, and workforce engagement

Collaboration across multiple departments and teams

Why this role matters

Employee development is critical to maintaining a skilled and effective workforce. This role helps ensure staff receive the training and support needed to perform their jobs successfully and adapt to changing organizational needs.

What you’ll bring

Strong organizational and communication skills

Ability to manage multiple projects and training activities

Experience or interest in training, development, or employee engagement

Ability to analyze data and support program improvements

Professionalism and ability to work across teams and departments

Qualifications

REQUIRES

an accredited Bachelor’s degree

OR an equivalent combination of qualifying education and experience to include professional experience in the development and/or operation of administrative systems, programs, policies and practice.