Call Center Representative

Call Center Representative – Healthcare Support

Location: Austin, TX 78727

Pay Rate: $20.00/hour

Schedule: Monday–Friday, 7:00 AM–7:00 PM (8-hour shift assigned)

Work Setup: In-office only – must live within commuting distance

Join a Team That Makes a Difference!

Are you looking for a rewarding career where your work truly impacts others? We’re hiring Call Center Representatives to support healthcare providers and members across Texas Medicaid programs. You’ll be part of a professional, friendly team that helps families and providers get the answers and support they need.

This is an excellent opportunity to grow your career, gain valuable healthcare experience, and work in a positive, people-first environment with room to advance.

What You’ll Do

• Answer inbound calls from providers and members in a courteous, professional manner
• Assist with Medicaid-related questions about eligibility, claims, and program services
• Document all calls accurately and follow standard procedures
• Route calls to appropriate departments when necessary
• Maintain strong attendance, productivity, and quality standards

What You Bring

• At least 6 months of experience in a high-volume call center
• Strong communication and customer service skills
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer proficiency (Microsoft Office experience a plus)
• Must reside locally and be able to commute to the office

Why You’ll Love Working Here

• Competitive pay – $20/hour
• Monday–Friday schedule (no weekends!)
• Supportive team culture and professional environment
• Opportunity to build a long-term career in healthcare support
• Make a meaningful difference every day

If you’re ready to bring your customer service skills to a mission-driven organization that values your hard work and dedication — apply today!