Loan Officers Relationship Manager
First Investors Financial Services, Inc. · Dallas, Texas · Posted Jun 26, 2026
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Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.
Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.
The Loan Processor Manager is responsible for managing regional loan processing operations, including production, work quality, training programs, service levels, and funding decisions outside of policy. Resolves escalated issues involving internal stakeholders, dealer partners, and Dealer Relationship Managers (DRMs), ensuring timely and professional resolution.
Provide leadership, support, and development to Loan Processing teams.
Ensure the achievement of all funding objectives, including volume, turn time, portfolio performance, and legal and procedural compliance.
Manage regional production, quality, and service levels to meet performance targets.
Evaluate performance against established metrics; identify operational deficiencies and collaborate with Loan Processing Managers to implement improvement plans.
Communicate effectively with Credit, Sales, and dealer management to ensure alignment and issue resolution.
Review exception deals and make decisions in accordance with company policies and procedures.
Develop, coordinate, and support training activities and staff development in accordance with SFS policies.
Maintain confidentiality when accessing personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.
Perform the above-referenced essential duties and responsibilities as well as assist in directing the work of employees assigned to the department by leading and overseeing their day-to-day activities and work schedules and by providing work-related guidance to the Retail Funding teams in accordance with the Company’s policies and procedures. This position has the authority to lead, oversee, and direct the day-to-day work of assigned employees and to report work assessments to management, and has the authority to take the following actions: hire an employee, fire an employee, promote or demote an employee, formally discipline an employee, reassign an employee, or alter the benefits of an employee. All such decisions shall be made by the responsible senior manager(s) in consultation with the Human Resources Department.
Minimum 4 years’ auto finance industry experience.
Loan Processor or similar position.
High school diploma or general education degree (GED).
Strong knowledge of retail funding regulations, legal requirements, and industry trends.
Ability to analyze complex retail data and make strategic recommendations.
Proven experience managing a team and driving operational efficiency.
Ability to read and interpret credit reports from TransUnion, Experian, and Equifax.
Strong knowledge of indirect auto lending practices and regulatory requirements (e.g., Dealertrack, RouteOne, or similar platforms).
Intermediate skills in MS Excel, Word, and PowerPoint.
Overtime required - N/A.
Travel 0-10% - as required on an as-needed basis.
Education - Bachelor’s degree in business, finance, or related field.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This position is a hybrid role, requiring in-office presence per business needs. This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 7:00 AM and 8:00 PM, Monday through Friday, with occasional weekends and holidays as needed. Travel may be required up to 10% of the time.
Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.
Stellantis Financial Services, Inc. (It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay, and all other terms and conditions of employment. J-18808-Ljbffr First Investors Financial Services, Inc.