Plumbing Service Manager

PLUMBING SERVICE MANAGER

Lead a Winning Team. Drive Growth.

Location: Loudon, TN

Base Salary: $80,000–$95,000 + Performance Bonuses. Total Compensation Potential: $95,000 – $120,000+ per year.

Are you ready to lead a high‑performing plumbing team? We’re not looking for someone to simply manage technicians. We’re looking for a leader who can inspire a team, elevate customer experiences, drive revenue growth, and help build one of the most respected plumbing service departments in East Tennessee. If you thrive on coaching others, hitting goals, improving performance, and creating a culture where people love coming to work, this could be the opportunity you’ve been waiting for. This is your chance to step into a key leadership role with a growing company that values its people, rewards results, and provides the resources you need to succeed.

Why Top Service Managers Choose Us

Exceptional Compensation

Competitive base salary of $80,000 – $95,000

Performance‑based bonus program

Total earning potential of $95,000 – $120,000+

Make a Real Impact

Direct influence on department growth and profitability

Ability to shape team culture and performance

Opportunity to implement new ideas and improve operations

Build and Lead a Winning Team

Coach and mentor technicians to reach their full potential

Develop future leaders within the organization

Create a culture focused on excellence and accountability

Comprehensive Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Support You Can Count On

Dedicated office and dispatch support

Established customer base

Proven systems and processes

Leadership team invested in your success

What You'll Be Responsible For

As our Plumbing Service Manager, you’ll lead the day‑to‑day operations of our residential service department while ensuring customers receive an exceptional experience every time.

Lead, coach, and develop a team of plumbing technicians

Drive department performance, profitability, and customer satisfaction

Manage scheduling, dispatch coordination, and daily operations

Conduct ride‑alongs, coaching sessions, and performance reviews

Monitor KPIs, revenue goals, and technician performance

Resolve escalated customer concerns professionally and effectively

Ensure compliance with safety standards and company procedures

Identify opportunities for service, repair, and maintenance growth

Foster a positive, accountable, and high‑performance culture

Collaborate with office staff to maximize efficiency and customer experience

What It Takes to Succeed

Required

2+ years of service management, supervisory, or leadership experience

Strong leadership and coaching abilities

Excellent communication and customer service skills

Valid driver’s license and clean driving record

Preferred

5+ years of residential plumbing experience

Experience with ServiceTitan or similar service management software

Proven ability to improve team performance and drive revenue growth

Who Thrives Here?

Loves developing people

Holds teams accountable while earning their respect

Enjoys solving problems and improving processes

Is motivated by results and performance

Takes pride in creating outstanding customer experiences

Wants to be a key contributor to a growing company

This is an opportunity to lead, influence, and build something special. If you’re ready to take ownership of a growing service department, develop a winning team, and be rewarded for your results, we want to hear from you.

Apply today and take the next step in your leadership career.

Compensation: $80,000–$95,000 Base + Performance Bonuses. Total Earnings Potential: $95,000 – $120,000+ per year.

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