IT Support Engineer (Tier 2) - AZ

Work Arrangement: This role will begin as a remote position and transition to a fully in-office role (based in Phoenix, AZ) once our local team is established. As we continue to grow, we’re building a collaborative on-site environment where our team can work closely together.

CubX Inc. is a fast-growing managed service provider (MSP) delivering modern, secure IT services and support to business clients nationwide. As an IT Support Engineer (Tier 2), you will play a critical role in ensuring seamless technology operations for our clients, contributing to both day-to-day support and strategic IT projects. You will join a collaborative team that values innovation, proactive problem-solving, and continuous learning.

Why CubX?

At CubX, we believe our clients are more than just tickets—they're our friends. We're committed to providing top-notch service with a personal touch. We like to take a creative approach, think outside the box, and get ahead of issue before they arise. We also believe in providing a balanced environment, with benefits that include:

Competitive Salary & Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTO.

Professional Development: Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking.

Fun & Inclusive Company Culture: Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input.

Want to see what what It’s really like to work at CubX?

What It’s Really Like to Work at CubX (Inside Our Team)

Key responsibilities include:

Provide Level 2/3 helpdesk support for Windows, macOS, iOS, and Android devices

Administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, OneDrive, and Security & Compliance features

Configure and troubleshoot networking components such as DNS, DHCP, VLANs, VPNs, and firewall rules across platforms like SonicWall, Meraki, and Unifi

Manage endpoints using Microsoft Intune and Windows Autopilot

Assist with Azure administration, including Azure AD, virtual machines, networking, and resource management

Configure email security protocols (SPF, DKIM, DMARC) to ensure robust protection

Troubleshoot and support hardware and software issues for PCs, laptops, printers, and peripherals, including patch management and driver updates

Maintain tickets, documentation, and client communications using ITSM tools

Participate in IT projects such as installations, network setups, migrations, and cloud deployments

Provide occasional after-hours/on-call support as needed

Deliver client training on IT best practices and security awareness

Proactively identify and remediate technical issues to enhance client satisfaction