PM Front Desk Agent

Company Overview

Homewood Suites by Hilton is a prominent name in the hospitality industry, dedicated to creating memorable experiences for guests through exceptional service and comfortable accommodations. Our mission is to provide welcoming environments that feel like a second home, emphasizing quality, comfort, and personalized attention.

Summary

We are seeking a Front Desk Agent to join our team at Homewood Suites by Hilton in the United States. This vital role involves ensuring our guests receive outstanding service and a seamless stay, reflecting our commitment to excellence and hospitality.

Responsibilities

• Greet and welcome guests with professionalism and warmth.
• Manage check-in and check-out procedures efficiently.
• Handle guest inquiries, requests, and complaints promptly.
• Conduct night audits to ensure financial accuracy and reporting.
• Maintain a clean and organized front desk area.
• Collaborate with team members to deliver exceptional guest experiences.
• Utilize hotel management software for reservations and billing.
• Uphold the company's standards of service and hospitality.
• Qualifications
• Proven experience in hotel front desk operations or related hospitality roles.
• Strong customer service skills with a friendly demeanor.
• Ability to handle night audit procedures accurately.
• Multilingual or bilingual abilities are advantageous.
• Excellent communication skills, including phone etiquette.
• Knowledge of hotel management software is preferred.
• Ability to work flexible hours as needed.
• A professional appearance and positive attitude.

'Join us in creating memorable guest experiences! If you are passionate about hospitality and eager to contribute your skills, we invite you to apply now and become part of our welcoming team at Homewood Suites by Hilton.'

Pay: $13.00 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person