BCForward is hiring: Customer Service Call Center Representative in Austin

JOB DESCRIPTION

Job Description

BCforward is currently seeking a highly motivated Customer Service Representative for an opportunity in Austin, TX 78727 – Onsite Position

Position: Customer Service Representative

• Worksite: Austin, TX 78727 – Onsite Position

Duration: 05+ Months with possible extension

Pay Rate: $20/Hr

Tentative Start Date: August 3rd, 2026

Please note this is the target date and is subject to change.

BCforward will send official notice ahead of a confirmed start date.

Job Description:

Required Skills:

• Contact Center Expertise: A minimum of six months of recent, verifiable experience in a high-volume contact center/call center environment.

Must be available for any 8 hour shift from 7 am to 7 pm.

We are unable to accommodate schedule change requests during the first 90 days.

• Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and program questions.
• Respond promptly, courteously, and concisely to phone inquiries to ensure a positive experience.
• Document all interactions in clear and concise online logs.
• Transfer callers to appropriate Call Center units when necessary.
• Meet individual performance standards, including strict attendance and productivity metrics.
• Assist with problem resolution and escalate complex issues as needed.
• Perform other duties as assigned by management.

Required Skills & Qualifications:

• Recent, verifiable experience in a high-volume contact center or call center (minimum 6 months).
• Ability to adhere to strict attendance and performance metrics.
• Strong verbal communication and customer service skills.
• Accurate documentation and data entry skills.

Preferred Skills:

• Proficiency in Microsoft Word, Excel, and Outlook.
• Strong multitasking and organizational abilities.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world.

Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world.

Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale.

Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years.

Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

COMPANY DESCRIPTION

About BCforward:\r

\r

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world.

Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r

\r

BCforward champions the power of human potential to help companies transform, accelerate, and scale.

Guided by our core…