Billing Support Customer Service Representative

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you a great listener who thrives in a dynamic, fast-paced environment? Do you enjoy solving problems and delivering outstanding customer service? If this sounds like you, then consider launching your career with Spectrum as a Customer Service Representative on our billing team.

At Spectrum, we are dedicated to keeping our customers connected through comprehensive Internet, Voice, and Video solutions. Our Customer Service Representatives play a crucial role by providing essential product knowledge and support regarding billing inquiries. Join a team of passionate professionals in an energetic call center setting!

What Our Customer Service Representatives Enjoy Most:

• Engaging with diverse customers from across the country.
• Handling inbound calls related to billing inquiries.
• Demonstrating empathy while effectively resolving customer billing needs.
• Building and maintaining positive, professional relationships with customers.
• Working collaboratively with management to escalate and resolve customer issues.
• Representing a Fortune 100 company with professionalism.

We operate 24/7 in vibrant call centers with a range of shifts available. As a Customer Service Representative, you'll utilize multiple computer programs and assist customers over the phone. Successful team members are understanding, resilient, and courteous, making respect and kindness a priority.

What You’ll Bring to Spectrum:

Required Qualifications

• Education: High school diploma or equivalent.
• Schedule: Availability to work various shifts, including nights, weekends, and holidays.
• Language: Proficient in reading, writing, and speaking English.

Preferred Qualifications

• Experience: 6+ months in customer service; 6+ months with computers and software applications; experience in cable operations or a telecom call center is a plus.
• Technical Skills: Proficiency in MS Office and basic computer skills.
• Skills: Strong communication, organization, time management, problem-solving, multi-tasking, and customer service abilities.
• Abilities: Dependable, courteous, enthusiastic, empathetic, driven for results, professional, and resilient.

Our employees build fulfilling careers, and we offer a comprehensive pay and benefits package to support their well-being at every life stage. The base salary for this position typically ranges from $20.00 to $27.80. Actual compensation will be carefully considered based on individual qualifications and experience. We adhere to local wage minimums and certain roles may also qualify for incentive-based compensation, including bonuses.

About Us: Charter Communications delivers outstanding communication and entertainment solutions under the Spectrum brand for both residential and business customers. Our services encompass Spectrum Internet, TV, Mobile, and Voice, along with local news and regional sports programming. By joining us, you will play a part in connecting customers to what matters most across 41 states in the U.S. We are an Equal Opportunity Employer, welcoming applicants from diverse backgrounds, including individuals with disabilities and veterans.

Start your journey with us today!