911 Crisis Dispatch Supervisor & Team Coach

The Crisis Center of Tampa Bay Inc is seeking a Contact Center Supervisor to manage its 911 Dispatch team, ensuring effective crisis intervention and training of staff. The candidate will be responsible for leadership, quality improvement, and collaboration with various stakeholders.

This role requires a bachelor’s degree and significant experience, with a focus on maintaining high standards in communication and customer service. The supervisor will work in a dynamic environment, often needing to adapt to varying situations and needs.