Municipal Account Manager

The Municipal Account Manager fosters and maintains relationships with customers within an assigned geographic area by delivering excellent account management and identifying service enhancements for customers that increases customer loyalty and retains long-term business. In collaboration with other members of the Municipal team, the incumbent will develop knowledge and skills necessary to strengthen and sustain relationships with new and existing business accounts, provide innovative solutions to solve unique business needs, and identify opportunities for increased sales growth.

Hiring Range: $100,000-$115,000

Key Responsibilities

Maintains positive client relationships with key decision makers and coordinates pricing, service changes, contract renewals, as well as the negotiation process to deliver maximized value for the customer and profitability for Casella.

Effectively communicates and exchanges account information between all Casella operating entities within designated geographic market segment to ensure the delivery of comprehensive services to customers.

Provides primary point of contact for customers and collaborates with client services team and division operations teams to ensure all inquiries and requests are resolved and customer satisfaction goals are achieved.

Develops knowledge of the procedures necessary to facilitate, execute, and support municipal bid management leveraging resources across organization and assist in bid compilation, document completion and opportunity tracking.

Obtains experience in maintaining new business pipeline and contract retention activities utilizing Casella's Customer Relationship Management (CRM) system to track all activities and applicable information.

Develops proficiency in conducting business reviews with customers to grow insights on Casella programs, track continuous improvement efforts, and identify cross selling opportunities for other Casella lines of business.

Acquires the skills to identify and communicate market trends, opportunities, and challenges on a quarterly basis to management teams to facilitate enhanced customer needs awareness and subsequently cultivate new business segments.

Acquires knowledge regarding the coordination and communication of profit and loss (P&L) impacts by customer and the process of developing budget and forecasting models for planning purposes.

Learns the process to develop and implement proactive strategies for community engagement efforts within customer base in collaboration with local Casella facilities, regional resources, and home office stakeholders.

Facilitates implementation efforts for hosting open house events at local Casella facilities as directed by home office and regional stakeholders.

Fosters collaborative relationships within a defined geographic area to identify innovative solutions to meet customer business needs and ensure the delivery of comprehensive services to customers.

Participates in training and other learning opportunities to expand knowledge of the company and its products and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Education, Experience & Qualifications

The successful candidate will have a bachelor's degree or equivalent experience, 5-7 years "Business to Business" sales experience, a history of succeeding in collaborative team environments. It is preferred for the candidate to have relevant sales certifications, sales school experience, and experience or interest in an environmental or sustainability field. A valid driver's license, the ability to travel 60% of time and periodic overnight travel for regional training are required.

Strong interpersonal and strategic selling and negotiation skills, and excellent verbal, written, analytical, and formal presentation skills are desired. It is important that the candidate has demonstrated sales results, a track record of success, and an ability to develop and manage business opportunities. Proficiency in Office 365 and related platforms is required.

Attributes

Positive, team-oriented leader who embodies commitment and dedication to the customer and organization, is proactive and results-oriented, is trusting and trustworthy, exercises sound judgment and supports continuous learning. Outgoing, customer-focused individual who has the ability to see the larger picture while focusing on detailed information and is adept at building and maintaining relationships, developing trust, and achieving business and sales results.

Benefits

Medical insurance

Dental insurance

Vision insurance

Life & Disability Insurance

Maternity & Parental Leave

Flexible Spending Accounts

Discounted Stock Program

401K

Employee Awards

Employee Assistance Plan

Wellness Incentive

Tuition Assistance

Career Pathways

and More

Municipal Account Manager • Tonawanda, NY, United States

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