Customer Service Representative (9:30a-6p CT) Hybrid (WI-Madison) R0058428

Customer Service Representative

As a Customer Service Representative, you will play a crucial role in supporting our customers and enhancing their experience. You will handle various operational tasks and assist customers with more complex inquiries. This position offers an opportunity to further develop your skills in a dynamic and collaborative environment.

Hybrid: Eight days a month, we come together in the closest office (WI-Madison) within 50 miles to experience the value of connecting with colleagues. You will report to the Customer Service Manager and work under the leadership of the Vice President II, General Management. This role is a part of FCC | CLC - Business Filings | Wolters Kluwer. Please view the site office location directory for office USA-WI-Madison-Junction Rd.

Shift Hours: 9:30am-6pm CT | Required every Tuesday and Wednesday Onsite

Responsibilities:

• Respond to a wider range of customer inquiries.
• Resolve moderately complex customer issues and complaints.
• Process and verify customer orders and billing information.
• Assist with account upgrades and changes.
• Provide detailed product and service information.
• Document and escalate unresolved issues as needed.
• Participate in the training of new hires.
• Update and maintain customer records.
• Conduct follow-ups to ensure customer satisfaction.
• Adhere to compliance and quality standards.

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

Compensation: $29,200.00 - $48,900.00 USD. This role is eligible for Bonus.