French Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

French Speaking iRobot Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class employers across a wide range of industries. With a strong track record in placing French-speaking professionals in rewarding roles throughout Europe, we pride ourselves on delivering a seamless, candidate-first experience from first contact to day one on the job. At Mercier Consultancy Group, we don't just fill positions — we build careers.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for a French Speaking iRobot Support Specialist position in Bulgaria, based on-site in the vibrant capital city of Sofia. This role sits at the heart of the consumer electronics industry, where you will serve as a trusted expert and brand ambassador for iRobot's innovative range of smart home and robotic cleaning devices. If you are passionate about cutting-edge consumer electronics technology, fluent in French, and eager to launch or advance your career with one of the most exciting French-speaking jobs in Bulgaria, this is the opportunity you have been waiting for.

Key Responsibilities

Deliver high-quality technical and customer support to French-speaking customers regarding iRobot consumer electronics products, including Roomba robotic vacuums and Braava mopping robots, via phone, email, and live chat.

Diagnose and troubleshoot hardware, software, and connectivity issues related to iRobot smart home devices, providing clear and effective solutions tailored to each customer's needs.

Guide customers through product setup, Wi-Fi connectivity, app configuration, and firmware updates to ensure optimal performance of their consumer electronics devices.

Accurately log all customer interactions, technical issues, and resolutions in the company's CRM system, maintaining detailed and up-to-date records for quality assurance purposes.

Escalate complex or unresolved technical issues to the appropriate senior support or engineering teams, ensuring timely follow-up and customer satisfaction.

Stay up to date with the latest iRobot product launches, firmware releases, and developments in the consumer electronics industry to provide informed and current support.

Collaborate with cross-functional teams to identify recurring product issues and contribute to knowledge base articles, FAQs, and internal training materials.

Consistently meet or exceed key performance indicators (KPIs) including customer satisfaction scores, first-contact resolution rates, and average handling time.