Dispatcher, Customer Service​/HelpDesk

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Announcement

Details

Open Date 04/08/2026

Requisition Number PRN

44683B Job Title Dispatcher Working Title Parking Enforcement Officer Career Progression Track C Track Level FLSA Code Nonexempt Patient Sensitive Job Code? No Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Evening Work Schedule Summary

7:00am - 3:30pm

OR

12:00pm - 8:30pm

VP Area President Department 00450 - Commuter Services - Operations Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range $18.00/h Close Date 07/08/2026 Priority Review Date (Note - Posting may close at any time)

Job Summary

Provides dispatch services for assigned department. Uses a multi-line telephone system to receive and relay information to appropriate units. Creates and logs incident reports.

Responsibilities

Answers incoming telephone calls on a multi-line telephone system. Disseminates all pertinent information to appropriate persons via telephone or two-way radio to facilitate the transmission of information and/or answer questions. Contacts external agencies such as paramedic, fire, ambulance, animal control and police services to handle critical incidents. Assists public via telephone and in-person to assess situations and problems. Determines appropriate response and relays accurate information to appropriate units for response.

Prioritizes incident reports and maintains an accurate log to meet Federal, State and University requirements. Inputs and retrieves pertinent information from a computerized database to assist University staff and the general public. Utilizes and complies with proper security and radio procedures. May be required to work closely with other dispatch centers. Patrols parking lots, which involves checking for proper permits and issuing citations for improper parking.

Assists in providing motorist services to the University community and the public such as starting cars, directing people to available parking and specific buildings on campus. Assists visitors and registered users of the campus parking system in understanding regulations and the availability of parking in different areas of the campus. Processes copies of issued citations and completes forms related to work performed during shift.

Directs traffic in parking lots during special events such as football, basketball, entertainment events, theatrical productions, or University wide events (commencement). Impounds vehicles parked in tow-away zones or that involve excessive citations in accordance with departmental procedures.

Problem Solving

Dispatchers are responsible for questioning callers to obtain sufficient information to notify responsible parties in emergency situations and to conduct confidential information searches as requested.

Problems encountered by the incumbent include the ability to maintain a proper sense of priorities when confronted by multiple calls and the ability to think clearly in emergency situations. Crisis situations may involve people who are distressed and difficult to understand or who have trouble relating information. Dispatchers must obtain sufficient information under these stressful circumstances to quickly and effectively evaluate the situation and then pass along the information to the appropriate parties for resolution.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications

Six months related experience or equivalency (one year of education can be substituted for two years of related work experience); the ability to speak concisely and distinctly; demonstrated ability to handle multiple tasks and work under stressful conditions; previous computer experience; and demonstrated human relations and effective communication skills required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences Type Benefited Staff Special Instructions Summary Additional Information

The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions.

Please contact Utah Retirement Systems at or or University Human Resource Management at if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong co…