Product Success Technician

Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth.

About Us

At Netradyne, our team is committed to delivering solutions to our customers that advance their market leadership. Our focus is to continuously drive innovation while delivering meaningful, actionable data. The Netradyne Driveri® Vision-Based Driver Recognition Safety Program significantly advances the technology category through the application of Artificial Intelligence, Machine Learning and Edge Computing. The foundations of Driveri® are equally focused on providing comprehensive performance insights, highlighting positive activity, and significantly reducing the resources needed to address risk. Netradyne draws from a diverse team of innovators, technologists, and customer advocates to create an experience where customer success continues to motivate what is next.

Supported and funded by our investors, Softbank, M12, Hyundai Cradle, Point72 Ventures, Microsoft and Reliance Industrial Investments and Holdings; Netradyne is committed to building a world-class team of technologists and industry experts to deliver product that improve safety, increase productivity, and optimize collaboration within the organizations. With growth exceeding 3x year over year, our solution is quickly being recognized as a significant disruptive technology – that has put ‘legacy’ providers in a “spin” cycle trying to catch up. Our team is growing, and we need forward thinking, uncompromising, competitive team members to continue to facilitate our growth.

Reports To

Manager of Product Success

Location

San Diego, CA

Overview

We are looking for Product Success Technician to join our fast-growing team in San Diego. The Product Success Technician will work to support different products throughout the various stages of development and production. The ideal candidate would be able to resolve and document product issues and will be self-motivated with the ability to work independently to meet product milestones.

Responsibilities :

Shipping and receiving Equipment

Maintain / organize lab inventory

Upgrading and testing products

Assist with the development of Installation procedures

Hands on Installation support at friendly customers

Work with customers to identify, resolve and document product issues

Assist with development of internal procedures and processes

Domestic travel as required for product support issues. Less than 20%.

Unusual Hours may be required at times to work with our India team

Flexible working hours are granted, however interfacing with engineering teams in India may require early morning (7:00 am) or nightly (8:00 pm) meetings

General assistance to the team as time allows

Perform product installations and deinstallations as needed for testing purposes

Running scripts to push new software onto devices

Requirements

Requires 60 - 80% time in office (5 days a week)

General electro -mechanical assembly skills

Soldering skills are a must

Proficiency with hand and power tools

Basic trouble shooting skills

Understanding of automotive 12 vdc power systems

Familiarity with Microsoft office products such as MS Word, Excel and Power Point

Customer service skills / ability to interact with customers.

Manage lab inventory (shipping and receiving)

Can lift up to 50 LBS

Ability to travel (20 %)

Unusual hours as needed

Ability to drive class 6 vehicles (like Straight/Box trucks) is a plus

Ability to follow test procedures and record results

Ability to read schematics is a plus

2+ years of experience working in a professional product development environment

Familiar with test equipment such as Volt/Ohm Meter, Multimeters Oscilloscopes

Self-motivated with the ability to work independently to meet product milestones

Familiarity with Linux OS is a Plus

Terminal Command line Interface

Well versed in standard Linux command structures

Experience with product testing and development is a plus

Familiar with creating/editing SOPs (Standard Operating Procedures) modifying pdf documents is a plus

Willingness to work on test vehicles at friendly customer sites for product development

Good communication skills and the ability to work with other groups within the company

Basic scripting programing a plus (Python and Bash)

Familiarity with 3D printers/CAD is a plus

Compensation Package_Perks of being a Netradyne employee:

Competitive Salary + eligibility for yearly bonus.

Company equity

Company Paid Health Care, Dental, and Vision Coverage for you and most of your dependents

Generous PTO and Sick Leave

401(K) with generous company match

Disability, Life Insurance and An…