Hourly Retail Supervisor (Zone Manager) - Airport Retail - Full Time

Position Summary:

The Zone Manager will partner and assist the Assistant Manager or General Manager in the operation of store(s) through leadership managing, training, coaching and mentoring fellow associates to deliver a first-class customer service experience relative to service and in-store execution.

Position Requirements:

• Demonstrate selling experience in a fast paced, service-oriented retail setting, excellent understanding of the company standards, processes, policies and practices
• Demonstrate ability to train, coach and mentor a team of sales associates on customer service and standards, processes, policies and practices
• Demonstrate ability to provide supervisory guidance to a team and instill trust
• Supervisory work; significant interpersonal relationship skills
• Must be able to perform a 45-hour minimal weekly work schedule

Duties and Responsibilities:

• Put the customer first at all times (internal and external)
• Be a best in first class service role model and champion by providing on the job training & guidance to sales associates consistent with company practices, including recognition of FCS monthly recognition for above and beyond service
• Foster and role model an excellent employee experience where quality & engagement are promoted through the store
• Create and maintain good working relationships with fellow associates
• Ensure consistency of store associates' performance and deliverables through application of timely coaching and performance management practices (including appropriate progressive discipline where applicable), in consultation with the AM where appropriate. Be able to resolve complex customer service issues and escalate as required
• Maintain store appearance with respect to merchandising, housekeeping and maintenance standards with visual merchandising guidelines
• Where required, ne efficient and accurate with receiving, merchandising initiatives, product returns, POS, cash auditing and handling, etc., identifying and addressing deficiencies with associates, management and LP as applicable in a timely manner
• Where required, completion of store schedules and store payroll processes
• Follow company policies and procedures and maintain a safe working environment
• Key holder (open and close store) where required

Education, Experience, Certifications:

• High school diploma or equivalency required
• Minimum one year retail or customer service experience preferred
• Ability to work various shifts in a 7/365 team orientated environment
• Excellent customer service skills and an ability to communicate effectively using the English language
• Self-starter able to prioritize and handle various tasks simultaneously
• Ability to adapt to changing priorities and unexpected situations
• Proficiency required in reading, writing and mathematics
• Ability to pass the Federal Criminal History Records Check, Paradies Background check, and the applicable Department of Transportation requirements
• Computer work, heavy lifting (40 lbs.), long standing periods, climbing, lifting, bending, nights or weekend work, based in a store or group of stores; early morning, evening and weekend work and holidays
• Comply in all respects with the provision of the Standards of Business Conduct Policy

Apply today: https://recruiting.ultipro.com/PAR1026PARS/JobBoard/b9883763-2d52-4511-a00a-57166395312c/OpportunityDetail?opportunityId=537761f8-2cbe-44ae-9a66-19f8d95ebf9a

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person