Dispatcher, Customer Service​/HelpDesk

Dispatcher

Transdev in Baton Rouge, LA via LSU is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service‑oriented professionals who are dedicated to safety.

Compensation

Competitive compensation package of minimum $25.80 per hour.

Benefits

Vacation: minimum of two (2) weeks. Sick days: 5 days. Holidays: 12 days (8 standard and 4 floating). Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short‑term disability, voluntary long‑term disability.

Key Responsibilities

• Oversee road service assignments to carriers by tracking trip performance measures, ensuring routes begin on time, monitoring performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no‑shows, cancellations, and missed trips.
• Manage emergency situations for vehicle operators, acting as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Perform other duties as required.

Qualifications

• High School Diploma or GED;

Technical Degree preferred.

• 3–5 years’ experience dispatching.
• Excellent verbal, interpersonal, and customer service skills.
• Problem‑solving and analytical skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

Essential functions include the ability to sit for extended periods (up to 6–8 hours per day) frequently. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Drug‑Free Workplace

Applicants must be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.) and successfully pass a pre‑employment drug screen.

Equal Employment Opportunity

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status.

#J-18808-Ljbffr