IT Assistant

Job Description

The Greer Group is recruiting IT Assistants for our client in Raleigh. These are temporary positions slated through November 2026!Monday - Friday, 8: 30 AM - 5: 15 PMEvening and Weekend overtime required during Election Season, some weeks are 50-60 hour work weeks!

• Install, configure and update election software on 300+ laptops.
• Test desktop printers and resupply with paper and toner.
• Test voting equipment and document results for official record.
• Troubleshoot computer hardware, software, and peripheral issues.
• Prepare peripherals for dispatch to voting locations (printers, barcode scanners, mice) including packing and custody control.
• Assist with setting up cabling and technical infrastructure at Early Voting Sites and Training Rooms.
• Provide on-site technical support during election training and during Early Voting.
• Provide on-site and telephone technical support to voting locations during voting periods.
• Setup computer workstations for office staff.
• Periodically audit and inventory office tech supplies.
• Assist with basic software and programming related tasks.
• Process and resolve Helpdesk technical support tickets.
• Assist in reconciliation after each election.
• Must be available to work full days and must be able to work up to 50-60 hour work week (including weekends) during

election season.

• Must maintain confidentiality of voter information and sign a confidentiality statement before being hired.

Job Requirements

• Must be at least 18 years of age and legally eligible to work in the US.
• Must be available to work full days on all dates of voting.
• Must be able to type (a data entry assessment is required).
• Must be able to sit and stand for at least three hours.
• Must have reliable transportation. Driving is required for this position.
• STRONG knowledge of Windows 11 and Microsoft Office Suite
• Must be comfortable working in VARIOUS roles which may include physical labor, light tech support, site setup and equipment assembly, supply inventory, general office tasks, and other supporting roles.
• Hardware and Software installation.
• Knowledge of troubleshooting and problem solving with technology.
• Good communication and customer service skills.
• Ability to multitask and work in a face paced environment.
• Employee must have a valid North Carolina Driver's License.
• Background check and drug screen required.