Customer Support Manager
Serenity Mental Health Centers · Sugar Land, Texas, United States · Posted May 15, 2026
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Customer Service Manager – Operations & Experience
Location: Sugar Land, TX
Employment Type : Full-Time
Compensation: $90,000+ annually + performance-based bonuses
Overview
Lead a high-performing team in a fast-paced, high-volume customer service environment where consistency, accountability, and execution drive success.
We’re looking for a hands-on leader who knows how to build strong teams, manage performance, and deliver a high-quality customer experience at scale. This role is ideal for someone from hospitality, retail, or customer service leadership who thrives in structured environments and leads from the front.
No industry-specific experience required — full training provided.
What You’ll Do
Lead daily operations in a high-volume, customer-facing environment
Manage, coach, and develop a team of 30+ employees
Drive accountability to performance metrics, service standards, and productivity goals
Ensure every interaction is professional, efficient, and high-quality
Oversee scheduling, staffing, and workflow management
Monitor and improve KPIs related to volume, efficiency, and customer experience
Identify operational gaps and implement process improvements
Step in as needed to support the team and maintain service levels
What This Role Feels Like
Fast-paced environment where priorities shift and strong leadership is critical
A mix of people leadership and operational execution
High standards — success is measured by team performance and consistency
A role where you are actively coaching, problem-solving, and driving results daily
What We’re Looking For
10+ years of leadership or operations experience in customer service, hospitality, retail, call center, or similar environments
Experience managing large teams (30+ employees) in high-volume settings
Proven ability to track, analyze, and improve KPIs
Strong communication skills with the ability to coach, give feedback, and lead accountability conversations
Comfortable working in a structured, process-driven environment
Leadership style that is hands-on, performance-focused, and team-oriented
Preferred Background
Upscale hospitality, restaurant, or hotel management
Customer support leadership
Retail or service environments with high standards and performance expectations
Experience leading teams through growth, change, or scaling operations
About You
You’ve worked in environments where service standards were non-negotiable. You know how to manage a busy operation, hold a team accountable, and maintain quality even under pressure.
You’re comfortable balancing people leadership with performance management, and you take pride in building teams that deliver consistent, high-level results.
Compensation & Benefits
$90,000+ base salary + performance-based bonuses
Health, dental, and vision coverage (majority employer-paid)
401(k) retirement plan
Paid time off: 10 days (15 after first year) + 10 paid holidays
Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.