IT Onsite Support (Cambridge, English)

D-ploy is a company providing IT and engineering solutions with projects worldwide, including in Switzerland, Germany, the Czech Republic, Austria, the United Kingdom, and the United States.

We are proud to deliver outstanding, innovative services to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our clients’ IT productivity and contribute to their success and corporate values.

We are looking for committed, flexible, and solution-oriented individuals who are willing to work on-site in Cambridge, MA, United States and become part of a dynamically growing, international organization.

Join IT!

Responsibilities

First- and second-level support for internal users

Analysis, prioritization, and sustainable resolution of IT incidents and service requests

Processing and maintenance of tickets in the ticketing system according to ITIL-oriented processes

Setup, configuration, and maintenance of workstations (hardware and software)

Installation, configuration, and administration of end devices (clients, peripherals, mobile devices)

Installation, configuration, and maintenance of standard software and specialized applications

Execution of software rollouts, updates, and patches

Collaboration with product management, development, and other departments

Creation of reports, documentation, and knowledge base articles