Universal Banker

At Stearns Bank, we’re helping people, entrepreneurs, small businesses, and local communities nationwide reach their full financial potential. Sound like something you want to be a part of? If so, we’re currently looking for a Universal Banker. This is an in-office position at our Scottsdale, AZ bank branch.

Come see how we’re doing business unusual and charting our own path to reimagine a more inclusive financial services and banking ecosystem for all.

BENEFITS

Stearns Bank understands and respects that everyone is managing unique career, family, and wellness needs. That’s why we offer industry-leading benefits to employees to help them live healthy lives and bring their full selves to work every day. Benefits may vary for part-time positions. Some of those benefits include:

• Employee Stock Ownership Plan & 401k Plan
• Healthcare (Medical, Dental, Vision, Telehealth, Life insurance)
• 12-week Paid Parental Leave and Medical Leave: With a cap of 20 weeks for eligible team members who qualify for both Medical and Parental Leave related to the birth of a child
• $5,000 Family Care Reimbursement: Childcare, Elder Care, Student Loan Debt, Pet expenses, Down Payment Assistance
• PTO from 13 to 23 days depending on tenure. Cashout and Carryover options
• 10 Days Sick Time
• 11 Paid Holidays
• 4 Days Volunteer Time
• 2 Days Self Allowance Time
• Tuition Assistance

For this position, our hourly rate is $26.00, final employment offers will be dependent upon the selected candidate’s relevant qualifications and experience.

JOB SUMMARY

The Universal Banker is a key player in driving branch growth and delivering exceptional customer experiences. This role is responsible for processing a broad range of financial transactions, proactively identifying sales opportunities, and acquiring new consumer and business checking accounts through targeted outreach and relationship building. This individual will be a trusted advisor, providing guidance on a full range of banking products and services with a focus on growing deposits and expanding the customer base.

RESPONSIBILITIES

Sales and Deposit Growth:

• Proactively identify and pursue opportunities to acquire new consumer and business checking accounts through targeted outbound calling, networking, community involvement, and referrals.
• Develop and carry out strategies to increase deposit balances from existing customers by understanding their needs and offering tailored solutions.
• Consistently meet or exceed assigned sales and deposit growth goals for new accounts and deposit balances.
• Maintain a robust pipeline of prospective clients and track progress towards conversion.
• Develop a deep understanding of the local market, competitors, and customer needs to effectively position the bank’s products and services.
• Partner with other departments (e.g., Commercial Lending, SBA, Nonprofits etc.) to identify cross-selling opportunities and generate referrals.

Customer Service and Relationship Management:

• Greet and direct customers promptly and professionally.
• Actively interact with customers, prospects, and coworkers to build strong business relationships.
• Develop a strong understanding of products, services, sales skills, and service standards.
• Assist customers with request and/or concerns by phone and in person, delegating research and resolution.
• Initiate customer courtesy calls on all accounts opened to ensure customer satisfaction.
• Follow-up on closed accounts to understand the reason for closing.
• Maintain confidentiality of customer accounts.

Transaction Processing and Account Management:

• Process commercial, business and consumer checking deposits, verifying cash and accurate endorsement of items.
• Process savings deposits and withdrawals, verifying cash, endorsements, and signatures.
• Accept checks presented for cash following the check cashing policy and verifying identification.
• Accept installment and commercial payments.
• Process advances for personal and home equity lines of credit.
• Handle U.S. Savings redemption transactions.
• Issue cashier checks, money orders, gift cards, and credit card cash advances.
• Issue debit cards, make changes, and close a requested.
• Accept check re-orders and address changes.
• Process dormant and inactive account transactions according to bank policy.
• Handle and balance cash drawer.

Operational and Administrative Duties:

• Assist with opening and closing of the bank facility by accessing security system, recording, and processing night deposit bags / envelopes.
• Maintain bank security by following policy, which includes internal security, transaction security, and robbery procedures.
• Process any of the following: Incoming mail deposits and payments; Loan deposits; signature cards; transfers, and coin orders.
• Perform ATM duties.
• Print daily reports & notices.
• Assist in applying postage to the bank’s outgoing mail.
• Scan & index account forms in M-Files.
• Perform Canadian exchange for …