Dispatcher and Scheduling Specialist

NorthAction Shred of Texas is a local, privately-owned document shredding company with a trusted reputation in North Texas since 2003. We are the go-to service vendor for secure paper, media and product destruction and are looking for a part-time dispatcher to support our routes and drivers.

The Dispatcher and Scheduling Specialist will possess in-depth knowledge of the Dallas-Fort Worth metroplex and will be responsible for scheduling local routes within assigned service areas, maximizing trip and service efficiencies and providing real-time operational support to our drivers. This job would be comparable to most field-service dispatch roles involving scheduled and on-demand commercial routes.

Key Responsibilities

• Schedule and dispatch drivers, trucks, and equipment according to service requirements
• Plan and optimize in-town routes to maximize efficiency and minimize fuel and operating costs
• Communicate route changes, delays, and customer updates to drivers in a timely manner
• Monitor route progress when needed using a GPS dashboard that tracks driver metrics
• Coordinate with customers regarding delivery schedules, service updates and changes
• Develop a working knowledge of industry specific software to facilitate daily workflow
• Work with operational management as needed to coordinate loading and offloading of equipment
• Ensure company fleet of trucks follows their preventive maintenance schedules.
• Hands-on understanding of truck and equipment capacities to accurately assign stops per truck

Job Requirements

• 2 years of experience as a field service dispatcher to business offices with standard 8-5 pm hours
• Professional presence and communicator by phone and email
• Self-motivated learner that works well independently and within a team concept.
• Solid organizational and time management disciplines with great attention to detail
• Reliability and punctuality an absolute must
• Bi-Lingual English/Spanish a plus

Preferred Skills

• Route planning and organization
• Customer service
• Data entry
• Geographic knowledge of service areas
• Workload planning and coordination

Education:

• High school diploma/some college business courses
• Associate’s degree in logistics or transportation preferred

Compensation/hours:

• 25 hours weekly, Monday-Friday 7am-12 pm
• Paid weekly, $18-$20 per hour depending on experience
• Available for immediate hire

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Experience:

• Microsoft Excel: 2 years (Preferred)
• Microsoft Powerpoint: 2 years (Preferred)

Work Location: In person