Bakery/Deli Department Specialist

Bakery/Deli Department Specialist

The Bakery Department Specialist ensures that our customers’ needs are met and exceeded by delivering remarkable customer service and providing customers with exceptional product knowledge, efficient service and a friendly attitude. This specialist handles all products in a safe, sanitary manner and keeps all areas and equipment of the department clean.

Key Responsibilities and Accountabilities

• Provide customers with a remarkable shopping experience by greeting and thanking customers in a prompt, courteous and friendly manner, answering questions, responding to customer requests for bakery products, accurately placing special orders and offering suggestions for event planning.
• Receive, inspect, and log products for accuracy of shipment and quality.
• Weigh, wrap/package and label products for display; stock and rotate products and merchandise for sale to maintain freshness and product appeal; restock and use supply items efficiently to eliminate waste and maintain the lowest supply cost.
• Maintain knowledge of bakery products and add items in order to offer customers with product suggestions and provide direction of product location in department.
• Prepare various baked foods according to company guidelines, ensuring proper food handling and safety.
• Communicate customer requests to department management.
• Follow all department procedures.
• Operate appropriate department equipment and tools.
• Keep work areas and equipment clean, orderly and free from safety hazards; report faulty equipment and hazards to management; follow established sanitation and safety guidelines.
• Perform other duties as assigned.

Requirements (Knowledge, Skills & Abilities)

• Product ordering, inventory control, bakery operations, merchandising, sales techniques, and department management.
• Ability to learn and retain policies and procedures, make decisions, lead and instruct team members, recognize sale trends and indicators, work within and promote a team environment.
• Ability to read, write, and perform basic math calculations.
• Knowledge of and ability to use practices and tools for gathering, analyzing, and communicating information about completion in a retail environment.
• Excellent communication skills to ensure excellent customer service; outgoing, friendly, and able to interact effectively at all levels across diverse cultures.
• Baking and decorating techniques, food safety practices.

Education

High School Diploma (or G.E.D.).

Experience

Six months of related experience. Previous bakery and cake decorating experience.

Other

Must be available to work a variety of required retail hours; must be able to operate equipment used in the department (oven, scales, label machine, etc.).

Physical

Basic store environment: ability to sit, stand, walk, kneel, stoop, use stairs, reach, pull, and lift objects.

Competencies

• Customer Focus
• Quality/Quantity of Work
• Personal/Interpersonal Skills

Benefits and Pay Range

Hiring pay range: $16.90 - 26.70 per hour. Competitive benefits packages include health, dental, vision, life and AD&D, 401(k), tuition reimbursement and scholarship opportunities, vacation and personal holidays, and in‑store purchase discounts.

Equal Opportunity Employer

The Save Mart Companies is an Equal Opportunity Employer, and we welcome resumes from individuals who will contribute to our diverse workforce.