Project Manager - Client Operations

Project Manager, Client Operations

Location: Burbank (On-Site)

Schedule: Day Shift, 9a Start Time

Position Type: Full-Time, Salaried

Compensation Range: $75,000-$90,000

Responsibilities

Manage the creation and delivery of digital video and audio files to digital storefronts such as iTunes, Netflix, Amazon and Disney+

Manage multiple projects from client(s) order to delivery completion, focusing on highest quality and on time delivery

Establish a solid understanding of specific client specifications and needs

Build strong working relationships with clients and deliver world class customer service

Manage, monitor, and update all timelines, setting realistic expectations for day to day deliveries and communicating clearly with clients and internal operations

Work with the billing team to ensure projects are billed correctly and on time to clients

Perform order entries based on client requests and ensure data accuracy in all internal and external systems

Provide strategic solutions to any issues that may arise with clients

Collaborate with operational teams to build processes and make sure workflows operate smoothly and efficiently

Identify areas of opportunity to enhance clients’ experience and work closely with other department leaders to drive initiatives and to execute on those opportunities

Support Pixelogic’s vision and represent the best interests of both the customer as well as the company

Abide by security policies and protect information entrusted to you

Document processes to use as training guides (including video trainings)

Utilize dashboards, reports and metrics to monitor production milestones and status

Help build and evolve the company and team culture

Participate in capacity planning process for your customers, ensuring accuracy in rolling demand versus capacity forecasts

Participate in Corrective Action Report (CAR) process for client rejections and other issues to ensure proper processes/procedures are always in place to prevent issues from happening and especially recurring

Participate in Operational Initiatives (OI’s) in collaboration with technology, operational and admin teams to continuously improve workflows related to your accounts