Manager-Operations

Benefits Start Day 1 for Full‑Time Colleagues

All Full‑Time colleagues qualify for the following benefits and Part‑Time colleagues qualify for most benefits after they meet certain criteria.

Below are the benefits that our full‑time colleagues receive:

Professional and Personal Growth

• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Full‑time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

Savings and Retirement

• 401(k) retirement plan with company‑matching contributions

Work‑Life Balance

• Vacation days & sick days
• Company‑paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

Operations Manager Overview

Our Operations Managers are responsible for training, leading, and developing a team of specialists to achieve sales and revenue goals, client loyalty and retention, and ensuring exceptional service to our clients.

Responsibilities

• Manage daily operations of specialists with the goal of providing superior customer service to our clients
• Offer direction to staff in all aspects of operations, service, and client care
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control
• Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development
• Able to work a flexible schedule, including early mornings and weekend work when needed
• Submit weekly, monthly, and yearly reports, as required

Qualifications

• Bachelor’s degree (preferred but not required)
• 3‑5 years in a management role with emphasis in customer service
• Success in training, mentoring, and coaching service professionals
• Must have excellent verbal and written communication skills
• Previous experience in a route‑oriented, service environment a plus
• Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations
• Must possess a valid driver’s license from state of residence

This company is a Drug‑Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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