Customer Service Supervisor

Responsible for overseeing the project's programmatic activities and operations

Reviews, recommends, reports and implements programs to ensure that the project meets contractual obligations and compliance issues

Analyzes processes and procedures to optimize performance.

Defines and sets operational goals

Prioritizes assignments and adjusts or adapts service delivery as needed. May supervisor staff

Understand all technical aspects of the operational units

Maintain knowledge of applicable federal, state and local laws, regulations and policies related to welfare and workforce programs

Maximize performance and productivity

Direct/delegate staff responsibilities to meet and/or exceed performance standards. Review staff performance and recommend corrective actions as needed

Facilitate meetings with partners to promote full, frequent communication

Coordinate training activities to ensure that all operations staff are properly trained to implement project activities effectively

Participate in development and maintenance of standard operating procedures - Other duties as assigned

Related Bachelor's Degree from an accredited college or university or equivalent experience

Experience organizing, planning and developing program operations at a supervisory level

Demonstrated customer service skills Excellent leadership, interpersonal and human resource management skills

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.