Technical Product Manager

Real people. Real service.

At  SupplyHouse.com , we value every individual team member and cultivate a community where people come first. Led by our core values of G enerosity, R espect, I nnovation, T eamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a new Technical Product Manager to join our growing Product Team. This individual will report into our Product Management Team Lead and drives the discovery, development, and delivery of Platform Modernization/Enablement. The Technical Product Manager will partner with their team to prioritize modernization alongside business outcomes and work closely with business teams, technology partners, and third-party vendors. If you have strong technical expertise, a strategic vision, and a passion for collaborating with cross-functional teams to champion customer-centric solutions, we’d love to hear from you!

This remote position is open to individuals who live in, or are open to relocating to, the following states:  Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.

This position requires travel to our headquarters in Melville, NY 3 times per year for internal meetings and team building activities. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open.

Role Type: Full-Time, Exempt

Location: Remote

Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility

Base Salary: $98,719 - $123,399 USD per year

Responsibilities:

Conduct user, customer, and market research to inform product strategy, translating insights into prioritized roadmaps and technical initiatives

Evaluate and prioritize opportunities based on customer value, business impact, technical complexity, architecture considerations, and engineering capacity

Lead the discovery, planning, and delivery of complex technical initiatives, including enterprise system integrations, API-driven solutions, cloud-native applications, and customer facing capabilities

Own and continuously refine the product backlog by developing clear user stories, acceptance criteria, technical requirements, and supporting documentation within JIRA and Confluence

Partner closely with Engineering and Architecture teams to define technical solutions, evaluate tradeoffs, and ensure alignment between product strategy and scalable system design

Facilitate Agile ceremonies, including backlog refinement, sprint planning, reviews, and retrospectives, to maximize team effectiveness and predictable delivery

Drive cross-functional execution by proactively managing timelines, dependencies, risks, and stakeholder communication across multiple teams and initiatives

Collaborate with developers, QA, DevOps, UX, and business stakeholders throughout the product lifecycle to ensure successful delivery of high-quality solutions

Serve as the primary liaison between business and technical stakeholders, translating business objectives into technical requirements while advocating for engineering best practices and long term platform health

Lead User Acceptance Testing (UAT) planning and coordinate testing strategies with QA to ensure production readiness for new features, integrations, and platform enhancements

Support end-to-end testing, QA, and validation for technical implementations and system integrations

Define and monitor product success metrics, leveraging analytics and customer feedback to measure business outcomes, identify opportunities for optimization, and drive continuous improvement. Effectively communicate complex insights and outcomes to stakeholders at all levels of the organization

Communicate product vision, technical tradeoffs, delivery progress, and business impact effectively to stakeholders, including senior leadership

Guide feature rollout strategies using feature flagging, phased deployments, and experimentation frameworks to minimize risk and improve customer outcomes

Partner with Engineering and DevOps teams to support release planning, feature rollouts, CI/CD practices, and post-deployment validation

Collaborate with Engineering on API design, data models, integration strategies, and technical documentation to support scalable, maintainable platform capabilities

Identify delivery risks, technical dependencies, and process improvements, proactively implementing solutions that increase team efficiency and product quality

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