Retail Sales Processor

Sales Intake Coordinator

At Serenity, the Sales Intake Coordinator is where first impressions become committed next steps — and we need someone who knows how to make that happen. This role sits at the intersection of people skills and performance, and we're looking for someone who is energized by both. If you've worked in sales, quota-driven environments, or roles where your numbers told the story, this is your next move.

We provide full training on our programs — you bring the drive, the resilience, and the closer's mindset.

Meet and exceed individual sales-oriented KPIs including conversion rates, follow-up completion, and client progression metrics

Maintain a full pipeline of prospective clients, following up with urgency and consistency to keep momentum from going cold

Gather and document client information accurately to set the internal team up for a seamless handoff

Track your own performance, identify gaps, and proactively adjust your approach to hit your numbers

Collaborate with internal teams to ensure a smooth, high-quality client experience from intake through program start

2+ years of experience in a sales, sales-adjacent, or performance-driven customer-facing role — retail sales, inside sales, appointment setting, or client development strongly preferred

• A proven track record of hitting and exceeding quotas, conversion targets, or performance benchmarks — we want to hear about your numbers
• You treat rejection as data, not defeat — you course-correct quickly, stay persistent, and never let a "not yet" become a dead end
• Some leadership experience or clear upward trajectory — assistant managers, team leads, and top performers from previous roles are strongly encouraged to apply

Competitive pay based on experience and performance

• 90% employer-paid medical, dental, and vision insurance
• 401(k) retirement plan
• 10 PTO days (15 after the first year) + 10 paid holidays
• Clear, merit-based growth opportunities as Serenity continues to expand — strong performers move up here

Three 13-hour shifts per week

Serenity is a growing organization focused on providing structured programs that make a real impact on our clients' lives. We're a performance-driven team that holds itself to a high standard — and we reward the people who do the same.