Front Desk Receptionist - Hospitality

Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals. Trilogy inspires those who provide, “Flawless service: The Spa Concierge is responsible for welcoming guests and providing comprehensive and professional guidance on all spa services, treatments, packages, and retail products to create a seamless luxury spa experience. This role involves warmly greeting guests, schedule coordination and booking of appointments by phone and in person, as well as retail sales, payment processing, and the checking in and checking out of all guests in a professional manner. Effectively communicates with guests to understand their needs and areas of concern, while maintaining a high level of customer service standards.

Adhere to TRILOGY’s “Flawless Service, Every Guest, Every Day” philosophy and Spa policy and procedures.

Greet guests warmly, providing tours of the facility and informing guests of available spa services and amenities, using professional verbiage and etiquette.

Responsible for all aspects of maintaining the spa facility, lounges, and retail area throughout the day.

Communicate guest complaints or any maintenance issues to Spa Management.

Comply with and maintain safety, sanitation, and disinfection standards, properly clean and sanitize products, rooms, tools and equipment, following TRILOGY and State Governing Boards requirements and guidelines.

Attend mandatory vendor and company training sessions, as scheduled by Spa Management.

Must have a High School diploma or equivalent, or any other combination of education, training and experience that provides the required knowledge, skills and capabilities.

At least 1-3 years’ experience in customer service, spa, hospitality, sales and/or retail.

At least 1 year of luxury retail sales experience.

Must be sales-driven, and have a customer service-oriented personality, as position requires making spa/product recommendations and selling of products and services.

Must be polished, professional, and have a strong command of both written and verbal English.

Must possess excellent communication skills and phone etiquette.

Basic computer software skills, including Microsoft Office.

Medical, Dental and Vision (FTE only)

• PTO – Paid/Holiday Time Off
• 15.00 hourly + Gratuity Pool + Retail Commission

The hourly pay range for this role is $15.00 - $19.00 . Pay ranges may vary based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.