Field Service Technician 2

The Field Technician II will be responsible for installing, servicing, and upgrading equipment at customer locations. This role involves diagnosing technical issues, troubleshooting problems, and ensuring the effective functioning of equipment and controls. Additionally, the Field Technician II will provide training and guidance to customers, configure hardware and embedded software components, and perform routine maintenance on technology equipment.

Reporting directly to the Field Service Manager this role is responsible for:

Install, service or upgrade equipment onsite at customer locations

Diagnose general technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls

Provide training and guidance to customers on the proper operation and maintenance of products

Configuring hardware and embedded software components after installation

Performing routine maintenance on technology equipment

Testing equipment to troubleshoot the issues

Keep clients apprised of progress during maintenance or a down system situation

Maintaining all tools and equipment used during service calls

Teaching customers how to use the equipment properly

Managing the stock of replacement parts and equipment

Willingness to travel to customer sites frequently, up to 100%.

Valid driver's license, with a clean driving record

Collaborate with customers to understand their requirements and provide appropriate technical recommendations and solutions

Advance configuring and servicing hardware and software business applications

Products Assignment

Small/Medium/Large Mailing Systems

Small/Medium/Large Document Systems

Parcel Lockers

Addressing Systems Small/Medium/Large

Shipping/Accounting/Tracking Software

High School Diploma/GED or equivalent work experience

1+ years of experience in Customer Service or equivalent experience, preferred

1+ years of electrical/mechanical installation, troubleshooting, and repair experience, preferred

Ability in reading technical diagrams, manuals, and schematics

Troubleshooting and repairing both hardware and electronic components, preferred

Proficiency in reading technical diagrams, manuals, and schematics, preferred

+ years of experience in Customer Service or equivalent experience, preferred

3+ years of electrical/mechanical installation, troubleshooting, and repair experience, preferred

Ability in reading technical diagrams, manuals, and schematics

Ability to diagnose and repair base level equipment •Able to communicate effectively with customers, sales, and technology teams

Experience with Mail-related equipment, or parcel lockers a plus

Strong attention to detail and follow-up skills with the ability to identify and resolve problems

Ability to problem solve and operate independently

General organizational skills with the ability to multi-task and adapt as priorities change

Ability to diagnose and repair mid level equipment

Diagnose advanced technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls

Strong organizational skills with the ability to multi-task and adapt as priorities change

Can lift or move 50lbs with or without accommodation. Within OSHA guidelines

Ability to mentor/train jr technicians

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

​​Turn your passion into performance. Apply now.​

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Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient

At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in…