Receptionist – Sandwell OOH

We are seeking a professional, organised, and compassionate Receptionist to join our Enhanced Access team. This is a key front-facing role, providing a high-quality, welcoming service to patients, visitors, and clinical colleagues during extended hours.

As part of the Reception Team, you will play a vital role in ensuring the smooth running of services, supporting both operational efficiency and excellent patient care. You will work closely with the Operational Manager / Service Delivery Manager to deliver a seamless and patient-focused experience.

Location: Staffordshire House, Campbell Rd, Stoke-on-Trent ST4 4RJ

Hours: 18.5 per week

Key Responsibilities

• Monitor the electronic booking system and elevate workload concerns when necessary
• Follow up on patients who did not attend appointments (DNAs)
• Manage patient expectations within the waiting area
• Answer telephone calls promptly, handling enquiries in a courteous and confidential manner
• Carry out general reception duties as directed by management
• Maintain accurate and up-to-date records in line with statutory and company procedures
• Support management with public relations and patient engagement
• Ensure reception and clinical areas remain clean, tidy, and safe
• Manage logging and storage of medical equipment and drug boxes
• Accurately log prescriptions in and out
• Maintain adequate stationery supplies
• Keep mandatory training up to date in line with company policies

About you

Essential:

• Previous experience in a reception, customer service, or administrative role
• Strong communication skills with the ability to demonstrate empathy when dealing with patients, visitors, and clinical staff from diverse backgrounds
• Good standard of literacy and attention to detail
• Ability to work effectively under pressure, both independently and as part of a team
• Competence in Microsoft Office applications
• Ability to meet and consistently maintain high standards of work

Desirable:

• Experience using EMIS or similar clinical systems

Benefits

• Bike2

Work Scheme. Save up to 42% on bikes & equipment

• DSE Eye Tests and Spectacles. Up to £25 for eye tests, £50 for spectacles
• Employee Assistance Program - 24 hour helpline. 24/7 support for counselling, legal, medical & more
• Employee Recognition. ‘On the Spot’ & ‘Extra Mile’ Awards
• Family Friendly Policy. Support for maternity, paternity, adoption & fertility leave
• Long Service Award. Celebrating 5 & 10 years of service
• Menopause Support. HRT subscription covered & Menopause Pledge
• NHS Discount - Blue Light Card. Staff are eligible for the Blue Light Card which offers a range of official discounts
• Paid Sick Pay. 10 days per year
• Professional Development. Training, courses & team-building opportunities
• Workplace Savings and Low Interest Loans. Payroll savings & low-interest loans

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