Front Office Specialist - Training Provided!
Ecpcareers · Fayetteville, North Carolina · Posted Jul 6, 2026
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EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com .
Benefits:
Full Benefits Package - Medical, Vision, Dental and Life Insurance
401k + Employer Matching
Paid Time Off and Paid Holidays
Competitive Base Pay + Bonus
Optical Education Reimbursement
Paid Maternity Leave
Hours:
Full Time
Monday-Friday 8am-7pm, Saturday 8am-1pm
You will not work all of these hours, but you must have open availability to work any shift within these hours.
SECTION 1 : Job Summary
A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.
SECTION 2 : Duties and Responsibilities
Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
Provide exceptional customer service during every patient encounter (in person or via phone).
Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
Answer phones (both external and internal); assure prompt, courteous service at all times.
Practice urgency at all times with consideration to the patient’s time, as well as doctor’s time and schedule.
Double check insurance authorizations to ensure completion and build accurate flow sheets.
Knowledge of common fees charged for common visits.
Check out patients and collect correct payments according to procedures.
Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
Complete daily reconciliations / close day / countdown cash drawer.
Comply with all company policies and procedures including HIPAA.
General office duties and cleaning to be assigned by manager.
SECTION 3 : Patient Population Served
Front Office Specialist will work with team members and patients of all ages, races, and genders.
SECTION 4 : Education, Licensure Certification Requirements
High School Diploma or GED
SECTION 5 : Experience Requirements
Industry related experience preferred.
Favorable result on background check as required by state.
SECTION 6 : Knowledge, Skills and Abilities Requirements
Professional in appearance and actions
Logical and Critical thinking skills
Customer-focused with excellent written, listening and verbal communication skills
Enjoys learning new technologies and systems
Detail oriented, professional attitude, reliable
Exhibits a positive attitude and is flexible in accepting work assignments and priorities
Meets attendance and tardiness expectations outlined in policy
Ability to work various days and hours as needed by the business
Ability to follow or provide verbal and written instructions with excellent grammar and spelling skills to avoid mistakes or misinterpretations
Interpersonal skills to support customer service, functional, and team mate support
Able to communicate effectively in English, both verbally and in writing
Ability for basic to intermediate problem solving, including mathematics
Basic to intermediate computer operation
Proficiency with Microsoft Excel, Word, and Outlook
Specialty knowledge of systems relating to job function
Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines
SECTION 7 : Supervisory Responsibilities:
There are no supervisory responsibilities for this position.
SECTION 8 : PHYSICAL DEMANDS:
Indicate the amount of time spent for each activity required as it relates to the essential functions.
Physical Requirements
% of Time
LBS
Physical Requirements
% of Time
LBS
Bending
25
Vision – close/distance
100
Carrying
25
≤ 25
Vision – color vision
100
Climbing
5
Vision – depth perception
100
Driving
10
Vision – peripheral vision
100
Grasping
100
Vision – ability to adjust focus
100
Hearing
100
Stooping
25
Lifting
10
≤ 25
Walking
75
Pulling
10
≤ 25
Writing/Typing
100
Pushing
10
≤ 25
Speaking
100
Reaching
50
Fine Motor Skills
100
Sitting
50
Use of Hands
100
Standing
50
Other (please describe)
Location: Work takes place in a normal office/clinical environment. At times, travel to other locations may be necessary to fulfill essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards.
Exposure: Works in normal office env…