Wellness Case Manager

You’re the kind of person who naturally builds trust.

People feel comfortable with you quickly. You know how to communicate with confidence, guide conversations professionally, and create an experience that makes people feel supported, informed, and cared for.

At NIVA Health, we’re looking for a Wellness Case Manager to help guide patients through their wellness journey — from their first interaction with our clinic through ongoing programme engagement.

This role is ideal for someone who thrives in a people-focused, fast-paced environment and enjoys combining relationship-building, patient support, organisation, and measurable performance goals.

You’ll work closely with providers and clinic leadership to help patients stay engaged, informed, and connected to the services designed to improve their overall wellness experience.

What You’ll Be Doing

Building strong, trust-based relationships with patients

Supporting patient engagement and wellness programme participation

Guiding patients through provider-directed services and next steps

Coordinating follow-ups, scheduling, and patient communications

Helping create a seamless, elevated patient experience

Tracking personal KPIs related to engagement, follow-up activity, and conversion support

Supporting new wellness initiatives and service rollouts within the clinic

Working closely with providers and clinic staff in a collaborative environment

You’ll Do Well In This Role If You…

Are naturally personable, energetic, and confident

Communicate exceptionally well and build rapport easily

Have a polished and professional presence

Enjoy helping people while working toward measurable goals

Are highly organised and proactive with follow-up

Can manage multiple patient interactions without losing attention to detail

Thrive in a performance-driven but supportive environment

Stay calm, solution-focused, and adaptable in fast-moving situations

Ideal Backgrounds

We’d love to hear from candidates with experience in:

Wellness clinics

Healthcare coordination

Concierge medicine

Patient engagement

Hospitality or luxury service environments

Client success or account management

Sales support or relationship management

Healthcare experience is helpful, but strong communication skills, professionalism, emotional intelligence, and relationship-building ability are equally important.