Polish Speaking Customer Service Agent - Work In Sofia, Bulgaria

Polish Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across the continent. With a proven track record in the customer support services industry and beyond, we pride ourselves on delivering transformative career opportunities that empower professionals to thrive on an international stage. At Mercier Consultancy Group, we don't just place candidates — we build careers, shape futures, and champion excellence at every step.

Job Overview

Mercier Consultancy Group is currently seeking a motivated and customer-focused Polish Speaking Customer Service Agent to join a dynamic, fast-growing customer support services team based on-site in Sofia, Bulgaria. This is an outstanding opportunity for Polish-speaking professionals looking to advance their careers in the customer support services sector while enjoying the vibrant lifestyle that Bulgaria has to offer. If you are searching for Polish-speaking jobs or exciting jobs in Bulgaria that combine professional growth with a rewarding international experience, this Polish Speaking Customer Service Agent position in Bulgaria is the perfect next step for you.

Key Responsibilities

Deliver high-quality, professional customer support to Polish-speaking clients via phone, email, and live chat channels, ensuring every interaction reflects the highest standards of the customer support services industry.

Handle customer enquiries, complaints, and service requests with empathy, efficiency, and accuracy, ensuring timely and satisfactory resolutions.

Accurately log all customer interactions, case notes, and resolutions within the company's CRM system in accordance with established protocols.

Identify and escalate complex or unresolved customer issues to the appropriate departments or senior agents, ensuring seamless service continuity.

Proactively follow up with customers to confirm issue resolution, enhance satisfaction levels, and foster long-term customer loyalty.

Collaborate closely with cross-functional team members and team leaders to share knowledge, improve workflows, and contribute to overall customer support services performance targets.

Stay up to date with product knowledge, service updates, and internal procedures to provide informed and accurate assistance to Polish-speaking customers at all times.

Contribute to a positive, inclusive, and high-performance team environment, supporting team goals and upholding Mercier Consultancy Group's standards of service excellence.