Complex Claim Specialist
Coalition · Any location, United States · Posted Jul 9, 2026
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About us
Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.
Opportunities to make an impact with bold thinking are real—and happening daily at Coalition.
About the role
The Claims team at Coalition stands apart for our outstanding level of client service and intelligent handling of claims for our insured customers. As a team, Claims is about finding ways to help our clients solve cyber risk. As we continue to expand, we are seeking an experienced cyber claims adjuster to join our cyber claims team and to lend a hand in handling complex primary Cyber, Tech, and Media policies. You will also provide support to the underwriting team and manage/collaborate with a variety of vendors namely - breach coaches, defense counsel, and coverage counsel for Coalition and its partner carriers.
Responsibilities
Handle the intake of cyber events, including the coordination with breach counsel, forensic investigators and other vendors
Participate in after-hours claim intake and incident response coordination as needed.
Evaluate full pending of claims in connection with the posting and recommending accurate reserves
Maintain accurate file documentation/information in our claims system
Analyze liability and damage data in connection with complex claims, maintain appropriate documentation
Analyze insurance coverage issues
Draft coverage letters
Intelligently manage and track third-party vendors and service providers work and spend
Maintain and develop relationships with brokers, various positions within an insureds’ business including: risk managers, general counsels, and a variety of vendors
Identify settlement opportunities to maximize impact
Collaborate in the defense and resolution of claims
Provide data and analytic based-informational support to underwriters
Provide support to business development with regard to marketing
Liaise with partner carriers on a daily basis
Skills and Qualifications
5+ years of experience adjusting cyber claims
Juris Doctor or Bachelors Degree is preferred
Must be a licensed claims adjuster in your state of residence and able to obtain licensing for California and New York
Demonstrated ability to work as part of a team, interact with others, meet deadlines, and successfully perform in a fast-paced, changing work environment
Excellent communication and interpersonal skills
Team-oriented with ability to excel in a collegial environment but work independently
Compensation
Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this position ranges from $110,000/year in our lowest geographic market up to $145,000/year in our highest geographic market. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.
Perks
100% medical, dental and vision coverage
Flexible PTO policy
Annual home office stipend and WeWork access
Mental physical health wellness programs (One Medical, Headspace, Wellhub, and more)!
Competitive compensation and opportunity for advancement
Why Coalition?
Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.
We’re always looking for collaborative, inquisitive individuals to join #OurCoalition.
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