Senior Principal Software Engineer

About Us

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.

Learn more at www.ujet.cx .

The Opportunity

We are seeking a Principal Software Engineer to provide technical leadership across our platform and drive architectural excellence throughout the software development lifecycle. This role serves as a senior technical authority responsible for the design, scalability, reliability, and maintainability of our end-to-end systems. The ideal candidate brings deep expertise in both frontend and backend development, exceptional problem-solving abilities, and a passion for mentoring engineers while influencing technical direction across the organization. As a Principal Engineer, you will partner closely with Engineering, Product, Architecture, and Leadership teams to make critical technical decisions, establish engineering best practices, and ensure the long-term health and evolution of our codebase.

Responsibilities

Technical Leadership Architecture

Own and influence the architectural direction of the platform across frontend, backend, integrations, and supporting services.

Design scalable, maintainable, and resilient solutions that align with business objectives and technical strategy.

Evaluate architectural tradeoffs and make informed, decisive recommendations.

Establish and promote engineering standards, design patterns, and development best practices.

Drive technical consistency and quality across multiple teams and services.

Lead technical design reviews and provide guidance on complex engineering initiatives.

Software Development

Contribute hands-on to the development of high-quality software across the full technology stack.

Design and implement solutions that prioritize performance, reliability, security, and maintainability.

Collaborate with engineers to solve complex technical challenges and unblock critical initiatives.

Review code and system designs to ensure adherence to engineering standards and architectural principles.

Champion continuous improvement of development processes, tooling, and operational excellence.

Debugging Problem Resolution

Lead investigation and resolution of complex production issues and system failures.

Demonstrate exceptional debugging and root cause analysis capabilities across distributed systems and application layers.

Identify systemic issues and implement long-term solutions that prevent recurrence.

Drive post-incident reviews and foster a culture of learning and operational excellence.

Mentorship Influence

Serve as a mentor and technical coach for Senior Engineers and other technical leaders.

Help develop engineering talent through knowledge sharing, technical guidance, and constructive feedback.

Raise the technical capabilities of the organization by promoting best practices and engineering excellence.

Influence technical decision-making through strong communication, collaboration, and credibility.

Cross-Functional Collaboration

Partner with Product Management, Engineering Leadership, and other stakeholders to align technical solutions with business needs.

Communicate complex technical concepts clearly to both technical and non-technical audiences.

Build consensus among teams while maintaining the ability to make and advocate for difficult technical decisions when necessary.

Drive alignment across multiple engineering teams on architecture, priorities, and execution strategies.

Minimum Requirements

Bachelor's degree in Computer Science, Engineering, or related field, or equivalent practical experience.

10+ years of professional software engineering experience.

Extensive experience developing and maintaining both frontend and backend applications in production environments.

Proven experience designing and architecting large-scale, distributed, cloud-based systems.

Demonstrated expertise in software design, system architecture, and engineering best practices.

Exceptional debugging, troubleshooting, and root cause analysis skills.

Experience leading complex technical initiatives that span multiple teams and systems.

Extensive mentoring and coaching experience, particularly with Senior Engineers and technical leaders.

Ability to influence technical direction through …